The insurance on my home, which is in an escrow account with your company, is due Decem...

GetHuman1641636's customer service issue with Fifth Third Bank from November 2018

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The issue in GetHuman1641636's own words
The insurance on my home, which is in an escrow account with your company, is due December **. I have received * invoices for it..My insurance agent tried to get information today from Fifth Third and was not allowed to talk to anyone since she isn't a customer.. I was on hold on your regular customers service number for ** minutes with no answer. I tried another number that I found online for faster service. I have been on hold with that call for ** minutes now..Same message and music as the previous number...I opted for the callback, received this recording "Sorry we are unable to schedule your call back at this time" ...I am a new customer, your company bought my loan from Union Home Mortgage active November *. I very upset about the lack of service...If I am not able to contact an agent tomorrow in a timely manner, I will have to talk to my mortgage broker about moving my account to another bank..This number is suppose to be answered until **:** p.m. The number was answered by recordings at *:**. Where is everyone and why can't they activate the call back service?
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Fifth Third Bank

Customer service issue
Reported by GetHuman1641636
Nov 27th, 2018 - 9 mons ago
I have an issue with Fifth Third Bank too
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Seen by 13 customers so far
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