Hello my name is Paul Oliver. I had an issue on monday I had logged into my account fro...

GetHuman-mrnerdm's customer service issue with Fifth Third Bank from July 2018

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The issue in GetHuman-mrnerdm's own words
Hello my name is Paul Oliver. I had an issue on monday I had logged into my account from online banking to find out I have a negative balance of -$*** which happened from an app i i had downloaded from my phone called earnin-get paid today. I called and talked to a customer representative of fifth third they were able to reverse the over charge fee of $** dollars. Then they had transferred me over to someone who could help me dispute the -$***. I spoke with some guy and he said that he could help me dispute the -$*** dollars and that I had to swear under oath about the questions he had to ask me. After each question he had asked me i had to respond with I agree and understand. After the questions, he then proceeded to tell me that it would take up to * to * business days for any changes to happen. With that in mind, I work for Krogers on oxford state. I usually get paid every Thursdays of every week. Since you guys were closed I had got my paycheck a day early which I wasn't expecting it. I had logged in to my online banking only to find that I only had $***.** and normally my paychecks run about $*** dollars. So as I am questioning, is there any way I can get back the $*** dollars that was suppose to be disputed? I have bills I was suppose to pay for and not only that, had stuff to get for my kids to as well and now I cant with $***. I would greatly appreciate if something could be done about this. i will leave my phone number and case number here to as well as a just in case thing. My phone number is (***) ***-**** and case number is c***********. Thanks and have a wonderful day!

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Fifth Third Bank

Customer service issue
Reported by GetHuman-mrnerdm
Jul 4th, 2018 - 4 years ago
Fixed
Seen by 16 customers so far
Similar issue to 144 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number

Timeline

GetHuman-mrnerdm started working on this issue
Jul 4th, 2018 1:46pm
GetHuman-mrnerdm indicated the issue is not fixed yet.
Jul 4th, 2018 3:49pm
GetHuman-mrnerdm indicated the issue is not fixed yet.
Jul 4th, 2018 5:55pm