I’ve tried to cancel my insurance since January in Soledad, CA. They never cancelled th...

GetHuman-emmahro's customer service issue with Fiesta Auto Insurance from March 2019

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The issue in GetHuman-emmahro's own words
I’ve tried to cancel my insurance since January in Soledad, CA. They never cancelled they just removed a car and I was still being billed. The manager Rocio then went and cancelled it herself she said, but a few days later I got an email will a bill due. I went into the office to once again address the issue for the *th**th time. She said to ignore it because it was cancelled but the other worker there checked and told her it was still active. She said she would cancel. I had to call anchor general myself and cancel. THEN after * months I never received my refund. I went in and she said they haven’t received it and there’s nothing she can do. I took it upon myself to once again call the anchor insurance and they send they issued it since Feb **. I called rocio and she said they don’t recieve checks there. She then changed the story and said she doesn’t have keys to the mail. She then change it again and said she gets the checks but never seen mine. I had to wait til the next week to see if they cashed it which the fiesta auto insurance cashed it *th of March and sent it the **th. So, the workers knew they got my check and cashed it, but they told me they never received it. I still have not received it!! It’s now going on * months and I have not received my money. I had went into the office about ** times. Mind you I do not live in Soledad I live in Greenfield. Everytime I go every worker is always on personal phone calls while customers are waiting. They have BAD customer service and my issue has STILL not been resolved. I am about a few days away from getting a lawyer and suing this company. You can reach me at (***)***-****. -EMMA CASTRO

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Fiesta Auto Insurance

Customer service issue
Reported by GetHuman-emmahro
Mar 27th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 600 others
0 customers following this

Timeline

GetHuman-emmahro started working on this issue
Mar 27th, 2019 3:08am