I got my boyfriend Fidelis insurance. His effective date was the *st of June, I made hi...

GetHuman-brinamar's customer service issue with Fidelis Care from June 2018

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I got my boyfriend Fidelis insurance. His effective date was the *st of June, I made him a physical apt for PCP. They want to charge us for the appointment because there is no PCP on his card yet.*I went online and tried to set up an account but accidentally sent it to the wrong email and now we cannot recover his info.*I’m trying to reach a real person so we can get it fixed so we can put the PCP on his card so we will not be charged.*His name is Shawn Ellis (***)***-*****I am Sabrina Martin (***)***-****
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Fidelis Care

Customer service issue
Reported by GetHuman-brinamar
Jun 25th, 2018 - 4 mons ago
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Seen by 4 customers so far
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Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman-brinamar started working on this issue
Jun 25th 6:19pm
GetHuman-brinamar confirmed the issue is fixed. Hooray!
Jun 25th 6:20pm