there were no telephone prompts, no options online nor instructions otherwise listed...

GetHuman607958's customer service issue with Fidelis Care from April 2018

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The issue in GetHuman607958's own words
look for a way to change my legal name on my account ... there were no telephone prompts, no options online nor instructions otherwise listed
my doctors will not recognize my legal name because I cannot change it with fidelis and am unable to receive healthcare.
add readily-visible resources for the changing of legal information on your sites and telephone prompts
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Fidelis Care

Fidelis Care
Customer service issue
Reported by GetHuman607958
Apr 18th, 2018 - 5 mons ago
I have an issue with Fidelis Care too
Not resolved
Seen by 2 customers so far
Similar issue to 39 others
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Timeline
GetHuman607958 started working on this issue
Apr 18th 3:26pm