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The issue in GetHuman-stacyted's own words
Make a payment ... Credit back $***.** that Fed Loan Services took twice last month once via phone which was supposed to be cancelled and on more time via check from US Bank. Get your records straight!!!!
It was paid check via *st class mail and Fed loan cashed the check and processed the phone payment after advising me via telephone that one of the payments would be cancelled and more than likely it would be the phone payment since there is nothing they can do about the check sent via *st class mail. The check and the phone payment went through on ******** and ********, according to US Bank.
Find the misapplied check and credit my account.
I make payments on time every month.
I have an issue with FedLoan Servicing too
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