Your taking the food right out of my mouth. Get your records straight.

GetHuman-stacyted's customer service issue with FedLoan Servicing from October 2018

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The issue in GetHuman-stacyted's own words
Make a payment ... Credit back $***.** that Fed Loan Services took twice last month once via phone which was supposed to be cancelled and on more time via check from US Bank. Get your records straight!!!!
It was paid check via *st class mail and Fed loan cashed the check and processed the phone payment after advising me via telephone that one of the payments would be cancelled and more than likely it would be the phone payment since there is nothing they can do about the check sent via *st class mail. The check and the phone payment went through on ******** and ********, according to US Bank.
Find the misapplied check and credit my account.
I make payments on time every month.
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FedLoan Servicing

student loan
Customer service issue
Reported by GetHuman-stacyted
Oct 11th, 2018 - a mon ago
I have an issue with FedLoan Servicing too
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Seen by 3 customers so far
Similar issue to 76 others
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Timeline
GetHuman-stacyted started working on this issue
Oct 11th 4:16pm