I initially paid a few student loan payments and then my loans have been in deferment f...

GetHuman-moehumes's customer service issue with FedLoan Servicing from June 2018

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I initially paid a few student loan payments and then my loans have been in deferment for months since. My next student loan payment is to come out this month on *****. When I completed my exit counseling it said my new payment with my new balance would be about ***. When I logged on today it tells me my next payment is on ***** and is ***.**, which was my old payment. I just want to make sure that I am paying the correct amount, or the correct amount will be debited.
I trust that FedLoan Servicing will make this right and come up with a resolution that is fair.
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FedLoan Servicing

Customer service issue
Reported by GetHuman-moehumes
Jun 8th, 2018 - 15d ago
I have an issue with FedLoan Servicing too
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Seen by 4 customers so far
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GetHuman-moehumes started working on this issue
Jun 8th 3:37pm
GetHuman-moehumes indicated the issue is not fixed yet.
Jun 8th 4:38pm