Spectrum shipped my new phone with FedEx (signature required). I signed up with FedEx...

GetHuman5885702's customer service issue with FedEx from March 2021

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Tracking number, Address on the package, and Who sent the package
The issue in GetHuman5885702's own words
Spectrum shipped my new phone with FedEx (signature required). I signed up with FedEx for updates and notification of my package. On *-**-** FedEx driver, Jordan and his partner Karen entered my neighborhood and stopped at my apartment building. Standing outside was the person that stays in apt B. Jordan walked down the sidewalk and the person took my package, said he was someone he wasn't and took my package ( content package value ****....Samsung Galaxy note ** ultra). Now I can't get a replacement without paying for another phone until resolved. I AM THE VICTIM!!!!! THIS needs to be settled and my phone replaced TODAY!!!! Jordan took the word of the person without verifying anything. This is ridiculous. I want my phone!!!

GetHuman5885702 did not yet indicate what FedEx should do to make this right.

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Customer service issue
Reported by GetHuman5885702
Mar 25th, 2021 - a month ago
Not resolved
Seen by 1 customer so far
Similar issue to 7674 others
0 customers following this

Timeline

GetHuman5885702 started working on this issue
Mar 25th 10:17am