Called *-***-***-**** Aug **, **** @**:**am CT from ***-***-****. Told order had been p...

GetHuman-burtr's Missing Delivery issue with FedEx from August 2020

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The issue in GetHuman-burtr's own words
Called *-***-***-**** Aug **, **** @**:**am CT from ***-***-****. Told order had been placed & shipped too long*late. Told to contact on eBay where I placed the order: *( emailed to seller through eBay, no contact directly )*Your (my) previous message*I never received my shoes. I contacted FedEx. They said they would refund you your shipping charge, but I had to contact you about not receiving my shoes I purchased.*Reebok Runaround Women's Shoes**Order status: Paid*Paid $**.** on Jul **, **** **:** PDT*Estimated delivery: Thu. Jul. ** - Mon. Aug. **Tracking number: *************Order number: **-*****-*******New message from:*reebok*official (**,***PurpleShooting Star)*Our tracking number shows your item delivered.*We recommend you contact FedEx regarding this Lost package for more information.*Apologies for the inconvenience.*Thank you,**I began eBay Resolution Request Aug *, *****View Open requests or cases (*)**Search a request, case, item or member*Ref *, Item * or Member ID* *Item*Problem*Amount*Opened on*Trading Partner*Status* *Open requests*cases*Reebok Runaround...*(************)*Color: Black * Stucco * White*US Shoe Size (Women's): **View purchased item- opens in a new window or tab*You haven't received this item yet.*$**.***Aug **, *****reebok*official* *Awaiting seller's action.*See details***Aug. *:*You didn't get the item.**Here's what happened.*You ( I ) requested:*The item*Comments: *this package did not arrive at my home *** county road *** Henagar, Al. ******Order placed on*Friday, Jul **, *****Aug. *:*The seller sent a message:*Seller comments:*Hello there, Our tracking number shows your item delivered. We apologize if you still haven’t receive it. Please reach out to FedEx with tracking number ************ to see if they can track down your order. If they are unable to locate the package please let us know. Thank you.*Aug. **:*You ( I ) sent a message:*Buyer comments:*I do not see my complete address listed on FedEx tracking invoice?*( Request case still open, seller did not reply on the requested resolution case. Answered only through eBay messages*email. )**Tracking information listed online:*Delivered on Saturday, Aug *, ****- Hide shipping details** Shipping info received* In transit* Delivered*Last scanned date*Saturday, Aug *, *****Package location*Henagar , AL*Shipping status*Delivered*Shipping carrier*FedEx*Tracking number *************Delivery message Delivered - Left at front door. Signature Service not requested**My complete address appears on my eBay order purchased statement. Does not however, on the Tracking information Listed.*Rhonda Burt**** COUNTY ROAD ****HENAGAR AL *****-*****United States*Order total*Subtotal*$**.***Shipping*Free*Tax*$*.***Total*$**.***Order placed on*Friday, Jul **, *****Payment method*PayPal*Payment date*Friday, Jul **, ******Neither myself nor anyone at my home received any delivery from FedEx Aug *, ****.*I was at home the whole weekend*went into hospital Aug * - *, ****.*No package ever arrived. No one else in my home could even wear the shoes except myself. *They (seller) say contact you (FedEx), you (person on the phone representing FedEx, Aug **, ***** say contact them (seller)? No one had to sign*prove shoes were received? No one responsible for my order nor money? I do not understand how this should be right? Honestly, I truly needed the shoes.*Please do let me know exactly how I am to resolve this issue?

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FedEx

Missing Delivery issue
Reported by GetHuman-burtr
Aug 26th, 2020 - 8 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 4911 others
0 customers following this
Items needed
Tracking number
Address on the package
Who sent the package

Timeline

GetHuman-burtr started working on this issue
Aug 26th, 2020 7:41am

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