FedEx Customer Service Issues

I was told my package couldn't be delivered today due to me not being home, yet I haven't left my apartment all day. While someone did ring my bell around 11:30 AM and I buzzed them in, no one actually came to my door. They claim they will try to re-deliver it tomorrow. I verified my address, and it is correct. If possible, I'd appreciate it if they could attempt re-delivery today. I will be home all day once again tomorrow. If they encounter any issues, they have permission to leave the package at the pick-up spot located at [redacted] White Plains Road, Bronx, NY [redacted]. I've eagerly awaited this delivery and find it frustrating that it wasn't successfully delivered while I was home all day expecting it.

I'm experiencing issues with FedEx Ground leaving packages in my lobby instead of delivering them to my apartment, despite clear instructions not to do so on the labels. The delivery person does not follow these instructions and appears arrogant when I address it with him. Today I called customer service at [redacted] to report the ongoing problem. The representative I spoke to was helpful, although I had to wait for an hour and 16 minutes on hold. She assured me she would communicate with the driver to reiterate the correct delivery instructions. Unfortunately, the packages were still left in the lobby, and I only received one out of the two. I am concerned as I have more deliveries expected this week.

I am in need of assistance with a package that was marked as delivered yesterday but was not received. Due to recent surgery, I am unable to check my front porch where it was supposedly left. Despite contacting customer service, I have faced difficulty understanding the representatives and have not received a satisfactory solution. The item missing is a "Back the Blue" police wreath. I hope my mention of the contents does not affect the handling of my case. I am simply requesting the precise location the delivery was placed based on GPS coordinates. The resolutions team has asked for an additional two days to investigate, which poses a problem as I must rate the seller on MARCAR within that time frame to ensure payment. If this issue is not resolved promptly, I risk losing $[redacted].

Hello, I need assistance regarding the delivery of my package. I have been unable to locate the package I was expecting. When I reached out to Fedex, I received conflicting information and was promised an investigation. However, it has been a week and there have been no updates. Fedex insists that the package was delivered to my address, but that is not accurate. The delivery was signed for by an unknown individual, without proper verification. I possess the delivery receipt signed by this stranger. Unfortunately, this is the second time I have encountered issues with deliveries to the wrong address by the same driver. Each time I contact customer service, I am met with unhelpful responses. The missing package contained a new cell phone. I would appreciate a resolution to this matter. The tracking number associated with this issue is [redacted]79. Please reach out to me to address this situation promptly. Thank you.

Every time a package is shipped to my family through FedEx, there are always issues. The carriers consistently fail to locate our address correctly, leading to our packages being left in inappropriate places rather than being delivered to us. Despite numerous complaints and calls, this problem continues to persist over the years. The carriers should simply follow our road to find our clearly marked numbered mailbox at [redacted] Abney Hollow Rd, Lafayette, GA, [redacted], but instead, they often stop at the wrong driveway and leave our packages elsewhere. Even though we were home during the supposed delivery of our most recent package, it was nowhere to be found. The carriers' lack of accountability and the mismanagement of deliveries have caused us frustration and financial loss. FedEx needs to address this ongoing issue and ensure that our packages are delivered to the correct address without any further incidents.

I recently received two deliveries at my apartment with tracking numbers [redacted]90 and [redacted]60. I reside on the first floor of the apartment building. Unfortunately, the delivery person tossed the packages down the stairs in front of my door, causing a loud noise and hitting my door strongly. This behavior was unprofessional and rude. I was inside the apartment, and within seconds of hearing the noise, I opened the door only to find the delivery person almost out of the building without going back up the steps. His reaction to me opening the door was rather annoyed. I have had positive experiences with FedEx in the past. If this issue is not addressed, I may consider switching to UPS. Thank you.

I receive regular shipments from Chewy.com every 5 weeks, with the latest one arriving on 6/15/[redacted]. Despite Chewy's instructions to FedEx to leave the delivery on my front porch, it consistently ends up on my garage apron, exposed to rain as shown in the attached photos. The boxes get wet, affecting products worth $[redacted] USD. The FedEx driver has a hand-truck but chooses not to use it, simply tossing packages out. This recurring issue predates the arrival of a new driver in early [redacted], as seen in photos from February [redacted] when my initial complaint was lodged. Even after posting a sign on my garage requesting deliveries to be left on the porch, the problem persists, often blocking my wife's car from exiting. Given my wife's MS condition, she cannot move the heavy boxes if needed for an emergency. I expect a prompt resolution, as my next step will involve legal action against FedEx.

I am experiencing difficulties with an eBay supplier with the username jaski-19. Despite numerous email exchanges, my issue remains unresolved. I reached out to eBay customer service through chat last week. While the representative was helpful, my problem persists. I ordered a 75 mm fishing magnet for £54.99 but received a 66 mm one instead. I requested a £20.00 refund but was only offered £5.00, which I declined. I have arranged return postage, but I want to negotiate with the seller to cover the costs due to the item's weight. The seller, jaski-19, informed me that they would send the correct size magnet if I withdraw my return request and let me keep the wrong item. I feel this is blackmail. I urge you to review our communications on eBay to understand the situation. Jaski-19 operates from the Philippines, yet their VAT-registered office is in the UK, which adds to the uncertainty. I request a resolution as I am losing patience after paying £54.99 for the incorrect item.

Ref #: [redacted][redacted] Ref #: [redacted][redacted] I did not receive the packages mentioned above via SurePost delivery. The tracking shows they were delivered, but I never received them. On the day of delivery, I did not receive these two packages, although I received another shipment. This is not the first time SurePost packages have gone missing, and I suspect foul play by FedEx. I would like to investigate this matter further before escalating it to the Better Business Bureau and media outlets. Please look into this and verify the delivery with the driver involved. Best, R. D. Rittenberg

There have been multiple instances where FedEx delivered packages to us without requiring a signature, including an incident yesterday involving three packages worth thousands of dollars. Despite the packages being labeled as requiring a signature, they were left on our front porch with the driver simply noting our business name on their device. This same issue occurred again recently with four packages, and I am concerned about the security of our deliveries. I request that FedEx ensures signatures are obtained for packages that require them and that packages are not left unattended if a signature is necessary. It is crucial that FedEx takes responsibility for any stolen items that were left without the required signature.

My delivery was originally set for Monday, the 29th. However, FedEx messaged me it would come on the 27th. After waiting all day, at 8 pm, I got another message postponing it to the 30th. This is the fifth time I've had delivery issues when the Bridgeport site is involved. If my package doesn't arrive on the scheduled day, I'll cancel the $[redacted] order with the company and contact FedEx. Please reach out to me at [redacted].

I have been eagerly awaiting a $[redacted] package that has yet to be delivered. I am certain FedEx has possession of it as the driver attempted delivery when I was out, but the tracking alerts mentioned it needed a signature and would be redelivered the next day. Strangely, it was marked as delivered the following day, even though nobody was home to sign for it, and I was at work at that time. Upon checking further, it appears the driver signed with the initials "I. Lopez," which is not my full signature as I typically sign my complete name.

I am Rita Wolfgramm, the resident manager at Camelot Apartments in Saint Ann, MO, overseeing [redacted] units. Each unit is identifiable with an address plaque and apartment numbers. Yet, the majority of FedEx delivery personnel seem to struggle with properly delivering packages. Despite clear markings on packages and buildings, the deliveries often end up misplaced, leading to me having to personally redirect them to the correct tenants. This situation has resulted in packages being left out in the rain, tenants feeling like their items are being stolen, and an overall inconvenience for everyone involved. Recently, another delivery company exacerbated this issue by carelessly discarding packages wherever they pleased, without regard for the correct addresses. This ongoing problem is consuming a significant amount of time and needs to be addressed promptly to avoid further complications. Your cooperation in resolving this matter is greatly appreciated. Thank you for your attention to this pressing concern.

There seems to be a new FedEx driver in our neighborhood who is not up to the standard we are used to. The previous driver would deliver packages right to my door, but this new one has been consistently leaving packages at the wrong houses before finally finding mine and not handling them with care. Other neighbors have also noticed this issue and expressed their frustrations on the neighborhood Facebook group, which I am not a part of. I hope this matter can be addressed and resolved promptly. Thank you for your attention to this matter.

On July 4, [redacted], at 10:30 am, a FedEx truck delivered a package to our street. However, as they left, they sped past our home at an unsafe speed for a residential area. Our street, Mustang Drive in Arroyo Grande, CA [redacted], is a cul-de-sac where children often play, so driving recklessly is concerning. Unfortunately, I couldn't get the truck's number due to the speed. I hope the company can address this with their driver to ensure they drive more slowly in the future, especially on Saturday mornings when kids are out. This is the first time I've witnessed such behavior, and I appreciate your attention to this matter.

Today, I visited the FedEx store located at [redacted] Broad Street to print some documents. Despite being African American, I noticed that all the employees were Caucasian. Unfortunately, I experienced a lack of assistance during my visit, leading me to suspect there may have been underlying racial bias. I spent over an hour there without success, feeling like I was being ignored as employees passed me along without ensuring my issue was resolved. Observing how white customers were promptly attended to and warmly greeted only heightened my dissatisfaction. After discussing the situation with my brother, who agreed with my assessment of the situation, I decided to leave. Having recently moved back to Richmond from Washington DC, I was taken aback by this treatment. It seems like there may be a need for customer service training to address such instances. I remain unsettled by this experience.

Hello, I want to bring up a safety concern regarding the speed of the big truck driver that delivers packages in our area. The driver seems to be driving too fast, which has caused some alarming incidents. During a recent event where many people were gathered on a neighboring road, the driver did not slow down when passing by, which was concerning. Additionally, today, my young daughter had a frightening experience when the driver sped past her while she was crossing the street. While we appreciate the timely delivery of our packages, the safety of our community is important. Thank you.

I made a purchase from Home Depot for our office but realized the delivery is set for a Saturday when we are closed. I attempted to change the delivery to a FedEx location for pickup, but received a message indicating it's no longer an option for this shipment. The message instructed me to contact FedEx at 1 [redacted] with the Tracking Number: [redacted]23. Upon calling the FedEx number, I was unable to speak to a representative despite following the prompts and entering my tracking number. The automated system did not provide adequate options, leaving me frustrated. I need to change the shipping address, but the robot insists I must be the shipper to proceed. I'm seeking assistance from a real person as the automated system is unhelpful. Numerous complaints online echo my experience with FedEx customer service.

As a couple in our mid to late 70s who order frequently, we have encountered difficulties with our recent deliveries. Despite my husband's efforts, my physical limitations make it challenging to handle heavy packages left on our porch by "Chewy." I have reached out to your drivers and even contacted your customer service to address this issue. We have specifically requested that packages be placed on our vehicles parked near the house for easier access due to our farm setup. Despite assurances that this problem would be rectified, we received two more packages today, both left flat on the front porch, identified by Tracking # 9[redacted] [redacted] and 9[redacted] [redacted]. This not only poses a challenge for us but also risks our dogs getting into the delivered items. We kindly request your assistance in ensuring future deliveries are placed in a manner that is manageable for us.

I am disappointed in the recent service provided by your company, FedEx. There have been missed pickups at our office, Component Assembly Systems, located at [redacted] Fifth Ave. Pelham, New York, on July 6th and July 9th. This has led to serious financial issues as payroll checks for nearly [redacted] employees were not delivered on time. Our account number is [redacted]80. When trying to contact your [redacted] number, we were left on hold for an extended period. The local dispatcher provided false information about coming to our office. We may need to involve legal action and the local newspaper to address this matter. As the CEO, Lewis Rapaport, I expect a prompt response to rectify this situation. If I do not hear back, we will explore other avenues to address these ongoing service failures.