I received an order from JWPepper with $** of sheet music for my students. The package...

GetHuman-chicboh's customer service issue with FedEx from January 2019

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The issue in GetHuman-chicboh's own words
I received an order from JWPepper with $** of sheet music for my students. The package was left on my steps without a knock (I was home all day) and now the music is all soaked and water damaged. The students need this music for a judged competition and this is unacceptable. The package could have been left inside the screen door (it is flat) or better, someone could have knocked. The tracking number was ************.
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FedEx

Customer service issue
Reported by GetHuman-chicboh
Jan 8th, 2019 - a mon ago
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GetHuman-chicboh started working on this issue
Jan 8th 7:49pm