Sent two packages. One arrived and the other one is MIA

GetHuman-elsid's customer service issue with FedEx from July 2018

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The issue in GetHuman-elsid's own words
The problem: Sent two packages. One arrived and the other one is MIA
GetHuman-elsid did not yet indicate what FedEx should do to make this right.
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FedEx

Customer service issue
Reported by GetHuman-elsid
Jul 14th, 2018 - 5 mons ago
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Seen by 1 customer so far
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Address on the package
Who sent the package
Timeline
GetHuman-elsid started working on this issue
Jul 14th 2:07pm