Item was at sort facility then tracking said it went to mephis tn again

GetHuman293157's customer service issue with FedEx from June 2018

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The issue and preferred resolution, in GetHuman293157's own words:
The problem I ran into: Item was at sort facility then tracking said it went to mephis tn again
I trust that FedEx will make this right and come up with a resolution that is fair.
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FedEx

Customer service issue
Reported by GetHuman293157
Jun 4th, 2018 - 18d ago
I have an issue with FedEx too
Not resolved
Seen by 2 customers so far
Similar issue to 326 others
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Items needed
Tracking number
Address on the package
Who sent the package
Timeline
GetHuman293157 started working on this issue
Jun 4th 8:34am