On Thursday, July *, ****, *:**:** PM CDT, Kristy Swaney ******@***.com* wrote:*I'm sor...

GetHuman-kkswaney's Complaint issue with Favor Delivery from July 2020

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The issue in GetHuman-kkswaney's own words
On Thursday, July *, ****, *:**:** PM CDT, Kristy Swaney ******@***.com* wrote:*I'm sorry I have had it with Favor Delivery! I will Not ever order with Favor ever again. Had complaint back in May, didn't think anything could get much worse with Precise, easy to read instructions however this was the absolute Worse un-followed order ever.**I placed an order to Lubys for Luann Roast Beef the beef gravy on the beef, mashed potatoes with cream gravy, broccoli & cheese, Unsweet tea, with * lemons, strawberry cheese cake, * patties of butter for the wheat roll. Very simple to follow.*Rick the driver text me from ***.***.**** to inform me Lubys didn't have roast beef so I chose chicken fried steak. In the description of the order I Specifically Stated Again Luann Senior Citizen meal which is offered *pm to closing. I am Livid right now. I did not receive the senior discount.**What I received was Plain mashed potatoes, plain chicken fried steak, plain broccoli. Meal was cold, Lubys is approx * miles from my residence. I did receive the unsweet tea with * slices of lemons. I did receive the cheese cake. I was to be charged *.** for the Luann Platter Not **.**.*I called Lubys explain how Wrong my order was so the Mgr saw to it an associate would bring me cheese sauce, cream gravy, butter patties. Manager stated when the order leaves the building its the *rd party's problem. He even said Door Dash comes in with the Actual Order & suggested I use them in the future. IF I had transportation I would have picked up my order knowing I would get what I actually ordered.**I do not want credit for my next order because I won't ever order again. I want my new debit card Credited Immediately or refund mailed to **** Whitby Rd. Apt **** San Antonio, TX *****! I am a **yr old Senior Lady on a limited income, I treated myself to a nice meal that turned into a catastrophe. I am expecting a reply so this issue can be resolved. I will call the the corporate office if I need to. I will do whatever I need to so I will be credited. I reached out again last week, No One has had the courtesy to respond.**I am very disappointed.**Please reply Today Monday July **, ********Thank you***Kristy Swaney****.***.****

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Favor Delivery

Complaint issue
Reported by GetHuman-kkswaney
Jul 13th, 2020 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 513 others
0 customers following this

Timeline

GetHuman-kkswaney started working on this issue
Jul 13th 2:12pm

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