My mortgage company decided that it would no longer pay the insurance on our property...

GetHuman-dotharri's customer service issue with Farmer's Insurance from November 2018

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The issue in GetHuman-dotharri's own words
My mortgage company decided that it would no longer pay the insurance on our property. We had Farmer's for our homeowner insurance. Of course, the mortgage company let me know this after a month. We got a quote from our agent indicating $*** Plus deposit to start a new homeowner's policy. We are all retired here so that is way too much. Last week we get an email saying that we needed to pay $*** plus dollars for the grace period that she afforded us. If the policy was cancelled, how could we owe that. I thought the grace period was ** days. Long and short, the agent said that she would put a lien against the property for that amount. Something doesn't sound right there.
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Farmer's Insurance

Customer service issue
Reported by GetHuman-dotharri
Nov 1st, 2018 - a mon ago
I have an issue with Farmer's Insurance too
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Seen by 3 customers so far
Similar issue to 49 others
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Timeline
GetHuman-dotharri started working on this issue
Nov 1st 2:02pm