They are horrible to deal with. Can not get on phone and now are keeping $**.** of my purchase

GetHuman-mtaccone's Complaint issue with FansEdge.com from December 2020

Help with my FansEdge.com issue
The issue in GetHuman-mtaccone's own words
Return a Yankees jacket that was $**.**, but it was way too small. Because I am returning it and want my money back they are keeping $**.** for return shipment. ... I purchased a size XXL Yankee jacket was charged $**.**. The jacket was soo small I have to return it. After several phone calls and trying to print out return label they tell me I am only getting a refund of **.**. Due to shipping . It is not my fault that their merchandise ran extremely small and is really awful. It is not even worth $**.**. How can they get away with keeping $**.**. They never said or show that they will automatically keep $**.** of my purchase price of the item and not give a full return. No wonder they say *** days to return you will be lucky if you resolve your problem in *** days.
Because I will never buy from them again. I should have known better. I did purchase from them a while back and had a similar problem.
By not keeping my $**.** because their junk was not right
Can not even talk to someone. One person just says that is what it is. No that should not be.
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FansEdge.com

NY Yankee zip up jacket. Thin as can be. Not properly sized. Pure Junk
Complaint issue
Reported by GetHuman-mtaccone
Dec 7th, 2020 - 3 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 365 others
0 customers following this
Items needed
Name on account
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-mtaccone started working on this issue
Dec 7th, 2020 10:28pm
GetHuman-mtaccone indicated the issue is not fixed yet.
Dec 7th, 2020 10:28pm
GetHuman-mtaccone indicated the issue is not fixed yet.
Dec 7th, 2020 10:30pm
GetHuman-mtaccone shared this issue with others over email
Dec 7th, 2020 10:31pm
GetHuman-mtaccone indicated the issue is not fixed yet.
Dec 8th, 2020 11:44am
GetHuman-mtaccone indicated the issue is not fixed yet.
Dec 8th, 2020 11:44am
GetHuman-mtaccone indicated the issue is not fixed yet.
Dec 8th, 2020 11:44am
GetHuman-mtaccone indicated the issue is not fixed yet.
Dec 8th, 2020 11:44am
GetHuman-mtaccone indicated the issue is not fixed yet.
Dec 8th, 2020 11:44am
GetHuman-mtaccone indicated the issue is not fixed yet.
Dec 8th, 2020 11:44am
GetHuman-mtaccone indicated the issue is not fixed yet.
Dec 8th, 2020 11:46am
GetHuman-mtaccone indicated the issue is not fixed yet.
Dec 8th, 2020 11:56am