I think I shouldn't be charged anything for shipping.

GetHuman1373609's customer service issue with FansEdge.com from October 2018

Help with my FansEdge.com issue
The issue in GetHuman1373609's own words
Get free shipping with the code*SHIPSFREE.*I didn't want expedited shipping. ... I accidentally ordered two shirts instead of just one. I also failed to enter the free shipping code.*The order number is ***-****-****.*The code is SHIPSFREE
I didn't get free shipping.
Refund the shipping charges.
I have ordered several items from your site over the last few years.
Talked to someone at customer service, but I don't think either of us understood that I didn't get free shipping.
I have an issue with FansEdge.com too
How GetHuman1373609 fixed the problem
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FansEdge.com

Order number ***-****-****
Customer service issue
Reported by GetHuman1373609
Oct 19th, 2018 - a mon ago
I have an issue with FansEdge.com too
Fixed
Seen by 8 customers so far
Similar issue to 94 others
0 customers following this
Items needed
Name on account
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman1373609 started working on this issue
Oct 19th 2:01am
GetHuman1373609 indicated the issue is not fixed yet.
Oct 22nd 1:40am
GetHuman1373609 indicated the issue is not fixed yet.
Oct 22nd 1:42am
GetHuman1373609 indicated the issue is not fixed yet.
Oct 22nd 1:42am
GetHuman1373609 indicated the issue is not fixed yet.
Oct 22nd 1:45am
GetHuman1373609 indicated the issue is not fixed yet.
Oct 22nd 1:52am