I ordered a hat (order number ***-****-****) on *******. It was shipped out by FedEx on...

GetHuman-alxneeds's customer service issue with FansEdge.com from August 2018

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The issue in GetHuman-alxneeds's own words
I ordered a hat (order number ***-****-****) on *******. It was shipped out by FedEx on **** (tracking number ********************). The package said it was fulfilled bye USPS and delivered **** at *:**pm but, i never received it. I got all my other packages except the hat. It may have been stolen is there a policy for stolen items? USPS has no response for me
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FansEdge.com

Customer service issue
Reported by GetHuman-alxneeds
Aug 29th, 2018 - a yr ago
I have an issue with FansEdge.com too
Fixed
Seen by 8 customers so far
Similar issue to 40 others
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Items needed
Name on account
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-alxneeds started working on this issue
Aug 29th, 2018 12:22am
GetHuman-alxneeds indicated the issue is not fixed yet.
Aug 29th, 2018 2:41am
GetHuman-alxneeds confirmed the issue is fixed. Hooray!
Aug 29th, 2018 1:41pm