You bought VUDU and deleted my daughters movies**---------------------------- Original...

GetHuman5138332's customer service issue with Fandango from August 2020

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You bought VUDU and deleted my daughters movies**---------------------------- Original Message ----------------------------*Subject: *Fwd: * *Incident: ******-*********From: *****@***.com**Date: Thu, August *, **** *:** pm*To: *****@***.com**Cc: M*****@***.com**--------------------------------------------------------------------------**---------------------------- Original Message ----------------------------*Subject: *Fwd: * *Incident: ******-*********From: *****@***.com**Date: Thu, August *, **** *:** pm*To: fandango.custhelp.com*@emailmg*--------------------------------------------------------------------------*****My Daughters email is M*****@***.com**. I have given you all this information*before along with the list of over *** movies. Her phone * is****-***-****. I am her*mother and legal guardian.*Please complete this request ASAP. I will be contacting other Disability*Resources*if we do not hear form you.*I have again attached the files of her payed movies which were deleted.**Thank you for this immediate attention**Barbara Foley RN CM DON*Berhan Home Health Care******** Recently you requested personal assistance from our on-line support** center. Below is a summary of your request and our response.**** We will assume your issue has been resolved if we do not hear from you** within ** hours.**** Thank you for allowing us to be of service to you.**** To access your question from our support site, click** https:**vudu.custhelp.com*app*account*questions*detail*i*id*********track*AvNDmwrRDv*S*R*iGr*e*yTxq*oqli**Mv***zj*PP*y***** ---------------------------------------------------------------**** Subject** ---------------------------------------------------------------** InstaWatch Movie Removal-Missing Movies**** Discussion Thread** ---------------------------------------------------------------** Response By Email (Graciela T.) (********** **:** AM)** Hello Barbara,**** Thank you for contacting Vudu Customer Care.**** I apologize, but at this time, we were unable to locate your Vudu account** under the email address *****@***.com**.**** Please resend your request from your Vudu account*€*s email address or** give us a call at the number below, we would be happy to assist you** further.**** Again, we apologize for the inconvenience* but, thank you for your** cooperation.**** Best Regards,**** Graciela T.** Vudu Customer Care** *-***-***-Vudu (****)** * AM - * PM PST** *****@***.com******** Customer By CSS Email () (********** **:** AM)** Hello***** My daughters account is M*****@***.com****** Recently you requested personal assistance from our on-line support** center. Below is a summary of your request and our response. We will** assume your issue has been resolved if we do not hear from you within **** hours. Thank you for allowing us to be of service to you. To access your** question from our support site, click here**** Subject** InstaWatch Movie Removal-Missing Movies**** Response By Email (Renee B.) (********** **:** AM)** Hello ,**** Thank you for contacting Vudu Customer Care regarding missing movies on** another Vudu account.**** I apologize, but in order to protect account security, any** account-specific requests must be received from the email address** associated with the Vudu account or verbally from the account holder. At** this time, we were unable to locate your Vudu account under the email** address *****@***.com**. If you could please resend your request** from your Vudu account*€*s email address or give us a call at the number** below, we would be happy to assist you further.**** If the email address associated with your Vudu account is no longer** current, you can update it on our site at:** https:**www.vudu.com*content*account*myinfo**** Again, we apologize for the inconvenience* but, thank you for your** cooperation.**** Reference *******-********** Best Regards,**** Renee B.** Vudu Customer Care** *-***-***-Vudu (****)** * AM - * PM PST** *****@***.com**** Customer By CSS Email () (********** **:** AM)** -** Hello,**** I am still awaiting a response for my disabled daughter Lauren Meadows as** to why her movies were deleted. I will be contacting the better Business** Bureaus if no response to this email**** Thanks,**** Barbara Foley**** --------------------------- Original Message ----------------------------** Subject: *Fwd: ** *Incident: ******-********** From: *****@***.com**** Date: Mon, July **, **** *:** am** To: *****@***.com**** Cc: *****@***.com** --------------------------------------------------------------------------**** Good Morning,**** The attached list is not yet complete. Please return these movies to my** diasabled daughters account immediately as requested.**** Thanks,**** Barbara Fole RN CM DON** BErhan Home Health Care**** ---------------------------- Original Message ----------------------------** Subject: *Fwd: ** *Incident: ******-********** From: *****@***.com**** Date: Thu, July *, **** *:** pm** To: M*****@***.com**** --------------------------------------------------------------------------**** ---------------------------- Original Message ----------------------------** Subject: ** *Incident: ******-********* From: "*****@***.com**" ******@***.com***** Date: Thu, July *, **** *:** pm** To: *****@***.com**** --------------------------------------------------------------------------** Customer By CSS Email () (********** **:** PM)** ---------------------------- Original Message ----------------------------** Subject: *Fwd: ** *Incident: ******-********** From: *****@***.com**** Date: Mon, July **, **** *:** am** To: *****@***.com**** Cc: *****@***.com** --------------------------------------------------------------------------**** Good Morning,**** The attached list is not yet complete. Please return these movies to my** diasabled daughters account immediately as requested.**** Thanks,**** Barbara Fole RN CM DON** BErhan Home Health Care**** ---------------------------- Original Message ----------------------------** Subject: *Fwd: ** *Incident: ******-********** From: *****@***.com**** Date: Thu, July *, **** *:** pm** To: M*****@***.com**** --------------------------------------------------------------------------**** ---------------------------- Original Message ----------------------------** Subject: ** *Incident: ******-********* From: "*****@***.com**" ******@***.com***** Date: Thu, July *, **** *:** pm** To: *****@***.com**** --------------------------------------------------------------------------** Customer By CSS Email () (********** **:** AM)** Good Morning,**** The attached list is not yet complete. Please return these movies to my** diasabled daughters account immediately as requested.**** Thanks,**** Barbara Fole RN CM DON** BErhan Home Health Care**** ---------------------------- Original Message ----------------------------** Subject: *Fwd: ** *Incident: ******-********** From: *****@***.com**** Date: Thu, July *, **** *:** pm** To: M*****@***.com**** --------------------------------------------------------------------------**** ---------------------------- Original Message ----------------------------** Subject: ** *Incident: ******-********* From: "*****@***.com**" ******@***.com***** Date: Thu, July *, **** *:** pm** To: *****@***.com**** --------------------------------------------------------------------------** Customer By CSS Email () (********** **:** AM)** M*****@***.com****** Godd Day,**** Today ********** multiple movies were deleted from my account without my** notice today. I have owned the account since March ****.**** Please put the *** plus movies back ASAP.**** This is unheard of. You cannot simply delete my account with movies that I** purchased. Please contact me ASAP** Lauren Meadows** ***-***-******** Also please email me as to who the Administrator is and his email.**** Thank You,**** Lauren Meadows** Question Reference * ******-******** Date Created: ********** **:** AM** Date Last Updated: ********** **:** AM** Status: Waiting on Customer** ---------------------------- Original Message ----------------------------** Subject: *Fwd: ** *Incident: ******-********** From: *****@***.com**** Date: Tue, July **, **** *:** pm** To: M*****@***.com**** --------------------------------------------------------------------------**** ---------------------------- Original Message ----------------------------** Subject: *Fwd: ** *Incident: ******-********** From: *****@***.com**** Date: Tue, July **, **** *:** pm** To: *****@***.com**** --------------------------------------------------------------------------**** -** Hello,**** I am still awaiting a response for my disabled daughter Lauren Meadows as** to why her movies were deleted. I will be contacting the better Business** Bureaus if no response to this email**** Thanks,**** Barbara Foley**** --------------------------- Original Message ----------------------------** Subject: *Fwd: ** *Incident: ******-********** From: *****@***.com**** Date: Mon, July **, **** *:** am** To: *****@***.com**** Cc: *****@***.com** --------------------------------------------------------------------------**** Good Morning,**** The attached list is not yet complete. Please return these movies to my** diasabled daughters account immediately as requested.**** Thanks,**** Barbara Fole RN CM DON** BErhan Home Health Care**** ---------------------------- Original Message ----------------------------** Subject: *Fwd: ** *Incident: ******-********** From: *****@***.com**** Date: Thu, July *, **** *:** pm** To: M*****@***.com**** --------------------------------------------------------------------------**** ---------------------------- Original Message ----------------------------** Subject: ** *Incident: ******-********* From: "*****@***.com**" ******@***.com***** Date: Thu, July *, **** *:** pm** To: *****@***.com**** --------------------------------------------------------------------------**** Response By Email (Renee B.) (********** **:** AM)** Hello ,**** Thank you for contacting Vudu Customer Care regarding missing movies on** another Vudu account.**** I apologize, but in order to protect account security, any** account-specific requests must be received from the email address** associated with the Vudu account or verbally from the account holder. At** this time, we were unable to locate your Vudu account under the email** address *****@***.com**. If you could please resend your request** from your Vudu account*€*s email address or give us a call at the number** below, we would be happy to assist you further.**** If the email address associated with your Vudu account is no longer** current, you can update it on our site at:** https:**www.vudu.com*content*account*myinfo** https:**www.vudu.com*content*account*myinfo**** Again, we apologize for the inconvenience* but, thank you for your** cooperation.****** Reference *******-********** Best Regards,**** Renee B.** Vudu Customer Care** *-***-***-Vudu (****)** * AM - * PM PST** *****@***.com******** Customer By CSS Email () (********** **:** AM)** -** Hello,**** I am still awaiting a response for my disabled daughter Lauren Meadows as** to why her movies were deleted. I will be contacting the better Business** Bureaus if no response to this email**** Thanks,**** Barbara Foley**** --------------------------- Original Message ----------------------------** Subject: *Fwd: ** *Incident: ******-********** From: *****@***.com**** Date: Mon, July **, **** *:** am** To: *****@***.com**** Cc: *****@***.com** --------------------------------------------------------------------------**** Good Morning,**** The attached list is not yet complete. Please return these movies to my** diasabled daughters account immediately as requested.**** Thanks,**** Barbara Fole RN CM DON** BErhan Home Health Care**** ---------------------------- Original Message ----------------------------** Subject: *Fwd: ** *Incident: ******-********** From: *****@***.com**** Date: Thu, July *, **** *:** pm** To: M*****@***.com**** --------------------------------------------------------------------------**** ---------------------------- Original Message ----------------------------** Subject: ** *Incident: ******-********* From: "*****@***.com**" ******@***.com***** Date: Thu, July *, **** *:** pm** To: *****@***.com**** --------------------------------------------------------------------------**** Customer By CSS Email () (********** **:** PM)** ---------------------------- Original Message ----------------------------** Subject: *Fwd: ** *Incident: ******-********** From: *****@***.com**** Date: Mon, July **, **** *:** am** To: *****@***.com**** Cc: *****@***.com** --------------------------------------------------------------------------**** Good Morning,**** The attached list is not yet complete. Please return these movies to my** diasabled daughters account immediately as requested.**** Thanks,**** Barbara Fole RN CM DON** BErhan Home Health Care**** ---------------------------- Original Message ----------------------------** Subject: *Fwd: ** *Incident: ******-********** From: *****@***.com**** Date: Thu, July *, **** *:** pm** To: M*****@***.com**** --------------------------------------------------------------------------**** ---------------------------- Original Message ----------------------------** Subject: ** *Incident: ******-********* From: "*****@***.com**" ******@***.com***** Date: Thu, July *, **** *:** pm** To: *****@***.com**** --------------------------------------------------------------------------**** Customer By CSS Email () (********** **:** AM)** Good Morning,**** The attached list is not yet complete. Please return these movies to my** diasabled daughters account immediately as requested.**** Thanks,**** Barbara Fole RN CM DON** BErhan Home Health Care**** ---------------------------- Original Message ----------------------------** Subject: *Fwd: ** *Incident: ******-********** From: *****@***.com**** Date: Thu, July *, **** *:** pm** To: M*****@***.com**** --------------------------------------------------------------------------**** ---------------------------- Original Message ----------------------------** Subject: ** *Incident: ******-********* From: "*****@***.com**" ******@***.com***** Date: Thu, July *, **** *:** pm** To: *****@***.com**** --------------------------------------------------------------------------**** Customer By CSS Email () (********** **:** AM)** M*****@***.com****** Godd Day,**** Today ********** multiple movies were deleted from my account without my** notice today. I have owned the account since March ****.**** Please put the *** plus movies back ASAP.**** This is unheard of. You cannot simply delete my account with movies that I** purchased. Please contact me ASAP** Lauren Meadows** ***-***-******** Also please email me as to who the Administrator is and his email.**** Thank You,**** Lauren Meadows******** Question Reference * ******-******** Date Created: ********** **:** AM** Date Last Updated: ********** **:** AM** Status: Waiting on Customer****** *---***:******:*****---***---------------------------- Original Message ----------------------------*Subject: *Fwd: * *Incident: ******-*********From: *****@***.com**Date: Mon, July **, **** **:** am*To: *****@***.com**Cc: M*****@***.com**--------------------------------------------------------------------------**My Daughters email is M*****@***.com**. I have given you all this information*before along with the list of over *** movies. Her phone * is****-***-****. I am her*mother and legal guardian.*Please complete this request ASAP. I will be contacting other Disability*Resources*if we do not hear form you.*I have again attached the files of her payed movies which were deleted.**Thank you for this immediate attention**Barbara Foley RN CM DON*Berhan Home Health Care******** Recently you requested personal assistance from our on-line support*center. Below is a summary of your request and our response.**** We will assume your issue has been resolved if we do not hear from you*within ** hours.**** Thank you for allowing us to be of service to you.**** To access your question from our support site, click** https:**vudu.custhelp.com*app*account*questions*detail*i*id*********track*AvNDmwrRDv*S*R*iGr*e*yTxq*oqli**Mv***zj*PP*y***** ---------------------------------------------------------------**** Subject** ---------------------------------------------------------------** InstaWatch Movie Removal-Missing Movies**** Discussion Thread** ---------------------------------------------------------------** Response By Email (Graciela T.) (********** **:** AM)** Hello Barbara,**** Thank you for contacting Vudu Customer Care.**** I apologize, but at this time, we were unable to locate your Vudu*account** under the email address *****@***.com**.**** Please resend your request from your Vudu account*€*s email address or*give us a call at the number below, we would be happy to assist you*further.**** Again, we apologize for the inconvenience* but, thank you for your*cooperation.**** Best Regards,**** Graciela T.** Vudu Customer Care** *-***-***-Vudu (****)** * AM - * PM PST** *****@***.com******** Customer By CSS Email () (********** **:** AM)** Hello***** My daughters account is M*****@***.com****** Recently you requested personal assistance from our on-line support*center. Below is a summary of your request and our response. We will*assume your issue has been resolved if we do not hear from you within ***hours. Thank you for allowing us to be of service to you. To access your*question from our support site, click here**** Subject** InstaWatch Movie Removal-Missing Movies**** Response By Email (Renee B.) (********** **:** AM)** Hello ,**** Thank you for contacting Vudu Customer Care regarding missing movies on*another Vudu account.**** I apologize, but in order to protect account security, any** account-specific requests must be received from the email address*associated with the Vudu account or verbally from the account holder. At*this time, we were unable to locate your Vudu account under the email*address *****@***.com**. If you could please resend your request** from your Vudu account*€*s email address or give us a call at the number*below, we would be happy to assist you further.**** If the email address associated with your Vudu account is no longer*current, you can update it on our site at:** https:**www.vudu.com*content*account*myinfo**** Again, we apologize for the inconvenience* but, thank you for your*cooperation.**** Reference *******-********** Best Regards,**** Renee B.** Vudu Customer Care** *-***-***-Vudu (****)** * AM - * PM PST** *****@***.com**** Customer By CSS Email () (********** **:** AM)** -** Hello,**** I am still awaiting a response for my disabled daughter Lauren Meadows*as** to why her movies were deleted. I will be contacting the better Business*Bureaus if no response to this email**** Thanks,**** Barbara Foley**** --------------------------- Original Message*----------------------------** Subject: *Fwd: ** *Incident: ******-********** From: *****@***.com**** Date: Mon, July **, **** *:** am** To: *****@***.com**** Cc: *****@***.com** --------------------------------------------------------------------------**** Good Morning,**** The attached list is not yet complete. Please return these movies to my*diasabled daughters account immediately as requested.**** Thanks,**** Barbara Fole RN CM DON** BErhan Home Health Care**** ---------------------------- Original Message*----------------------------** Subject: *Fwd: ** *Incident: ******-********** From: *****@***.com**** Date: Thu, July *, **** *:** pm** To: M*****@***.com**** --------------------------------------------------------------------------**** ---------------------------- Original Message*----------------------------** Subject: ** *Incident: ******-********* From: "*****@***.com**" ******@***.com*** Date: Thu, July *, **** *:** pm** To: *****@***.com...

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Fandango

Customer service issue
Reported by GetHuman5138332
Aug 6th, 2020 - 3 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 363 others
0 customers following this

Timeline

GetHuman5138332 started working on this issue
Aug 6th 6:19pm
GetHuman5138332 indicated the issue is not fixed yet.
Aug 7th 1:12pm

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