no it has not been fixed -

GetHuman-blakhlan's customer service issue with Fandango from April 2019

Help with my Fandango issue
The issue in GetHuman-blakhlan's own words
i have been on call for over an one hour *also*i am on computer for live chat - waited ** minutes and when my turn it disconnected so i waited another **-** minutes and same thing happened.**i am trying to refund two tickets - family emergency**confirmation number ***************saturday **** pm show at cinemark IMX in rochester new york**i have been trying to get hold of you since * pm**ticke... ... i have been on call for over an one hour *also*i am on computer for live chat - waited ** minutes and when my turn it disconnected so i waited another **-** minutes and same thing happened.**i am trying to refund two tickets - family emergency**confirmation number ***************saturday **** pm show at cinemark IMX in rochester new york**i have been trying to get hold of you since * pm**tickets were emailed to my daughter

GetHuman-blakhlan did not yet indicate what Fandango should do to make this right.

on call waiting*on computer waiting to chat*finally *tried to get help from get human*nothing has worked
How GetHuman-blakhlan fixed the problem
fandango gave me credit to their site ---------------------so solved
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How Do I Get a Refund or Exchange from Fandango?How Do I Get Fandango to Refund a Charge?How Do I Get Fandango to Refund a Charge?
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Fandango

ticket refund
Customer service issue
Reported by GetHuman-blakhlan
Apr 28th, 2019 - 2 years ago
Fixed
GetHuman-blakhlan shared how to fix
Seen by 14 customers so far
Similar issue to 1580 others
0 customers following this
Items needed
Name on account
Email on account
Phone number on account

Timeline

GetHuman-blakhlan started working on this issue
Apr 28th, 2019 1:10am
GetHuman-blakhlan indicated the issue is not fixed yet.
Apr 29th, 2019 10:27am
GetHuman-blakhlan indicated the issue is not fixed yet.
Apr 29th, 2019 10:28am
GetHuman-blakhlan confirmed the issue is fixed. Hooray!
May 1st, 2019 2:22pm