On Dec * I ordered * tickets to The Bostonian. I did not receive email confirmation so...

GetHuman-jandrsch's customer service issue with Fandango from December 2018

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On Dec * I ordered * tickets to The Bostonian. I did not receive email confirmation so I thought that the order did not go through and I ordered * more. Again I did not receive email confirmation so I called Fandango customer service and explained the situation. I was credited with the cost of one set of the tickets but not the service fee. I called customer service earlier today and was told that Fandango does not credit service fees under any circumstances. I think that this policy is unfair and shortsighted.
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Fandango

Customer service issue
Reported by GetHuman-jandrsch
Dec 6th, 2018 - 5 mons ago
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GetHuman-jandrsch started working on this issue
Dec 6th, 2018 3:07pm