My card got double charged for the same set of seats. The first time I bought the ticke...

GetHuman820613's customer service issue with Fandango from June 2018

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The issue and preferred resolution, in GetHuman820613's own words:
My card got double charged for the same set of seats. The first time I bought the tickets (*), I received an error saying my order could not be processed. Then I refreshed the page and the seats I wanted were gone. Then I refreshed the page again and the same seats were available again and I bought them successfully. I just checked my purchase logs today and it shows that I was charged twice.
I trust that Fandango will make this right and come up with a resolution that is fair.
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Fandango

Customer service issue
Reported by GetHuman820613
Jun 26th, 2018 - 2 mons ago
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Timeline
GetHuman820613 started working on this issue
Jun 26th 12:10am