I have a complaint against a male phone operator named Maurice, I was calling about a F...

GetHuman815915's customer service issue with Fandango from June 2018

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The issue in GetHuman815915's own words
I have a complaint against a male phone operator named Maurice, I was calling about a Fandangonow problem. When I googled fandagonow *********** popped up. So I gave it a call not realizing it was simply for fandango.com. I waiting first for about ** minutes to get to a rep and I was fine with that. I have purchased ** movies in less then a year with Fandangonow have rented much more. Not to mention the movies I go to in Fandango theaters up the road from my home. I am a movie buff and when I saw that all my movies were gone after a *rd shift and long night at work. I was terribly upset about the situation, which I explained to Maurice,he informed me that this was a problem they were experiencing and said I will transfer you to someone who can help. I then asked how long the wait is and he then informed me that he was not sure it was a different department. I responded okay and I was on my way to getting to the bottom of finding my ** movies. After about ** minutes I began to figure out Maurice did not transfer me. There was no music playing in the background just dead air with the minutes still counting, it was like he just put me on hold or hung up. I was terribly disappointed, especially when I called back and it took ** minutes to get through to find out Maurice had misguided me leading to loosing almost * hours of my day trying to figure out a problem that Maurice could have solved for me by informing me that this was not the right number. I love what your company provides and I will never stop watching movies but maybe I will just stop supporting your company if this is really the way you guide your customers. I should have been sleeping but instead I was to worried my movies had been stolen. I think Employees like Maurice need to be either guided better themselves or not allowed in positions such as these. I hope we can resolve this issue but as of right now my loyal business is on hold and that is a shame to because I was going to treat my niece and nephew to a movie Sunday, by seeing Incredibles * and Jurasic World. For our monthly movie mania but I guess I will have to take my Bussiness to a Fandango FREE theater.

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Customer service issue
Reported by GetHuman815915
Jun 24th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 337 others
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GetHuman815915 started working on this issue
Jun 24th, 2018 5:33pm