Good Evening Fanatics*Lids,**I just wanted to bring to your attention about a web promo...

GetHuman-eliasbou's customer service issue with Fanatics.com from July 2019

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The issue in GetHuman-eliasbou's own words
Good Evening Fanatics*Lids,**I just wanted to bring to your attention about a web promo you have listed online (Buy * Hats Get * Free) with some exclusions and to see store rep for details. So, I went into the store and the lids in Arlington, VA (Pentagon City Mall Top Level) and they had no idea what I was talking about. I asked the store rep to check the website and she did and it did in fact say exactly what I mentioned. I asked if they could price match and they couldn’t. Why would you match your own website? The majority of the retailers do it and in my mind that makes sense, but what do I know? The rep checked internal email and they got no notice of it and I ended up making the purchase anyways (* hats) but I could have gotten * for the the same price but was denied. I called customer service and they rep was very nice but she had no idea what I was talking about. She put me on hold and nobody in her Dallas, TX call center knew (her words not mine). **This is extremely annoying and the fact that nobody took ownership of this and your own site is promoting*advertising customers to go to the store and nobody knows what the **** is going on is ridiculous. I’m honestly thinking of returning everything I purchased and getting my money back and going elsewhere to do my business because as a consumer this ***** that I can’t take advantage of the promo. You all should be ashamed of yourself because your employees have no idea what is going on and nor did they go out of the way to please the customer. I’m sure many customers will ask about the promo, not just me! **THIS IS PATHETIC LIDS*FANATICS!!!! GET YOUR **** TOGETHER!!!! Hopefully someone sees this and responds to me but I doubt anything will happen!

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Fanatics.com

Customer service issue
Reported by GetHuman-eliasbou
Jul 2nd, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 4572 others
0 customers following this

Timeline

GetHuman-eliasbou started working on this issue
Jul 2nd, 2019 12:25am

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