Before contacting them, items GetHuman-lcrichha may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home or BillingAddress
The issue in GetHuman-lcrichha's own words
OK so my husband ordered a rams shirt from you guys and It shows that it was delivered on December ** of **** however we never got any notification that it had arrived. And that we never also have never received it however the item has been paid for I do have the order number and that is **-**** -****. We have paid for this order and we didn’t get anything so we are needing this resolved and needing something or needing this same item sent back out to West and we would like to have a slip in such a way to where it’s either brought to our door, or where we had to have a service where we sign for it, or have it Waiting for us at the post office or something we don’t want it to put in a parcel type locker like it was the last time and we don’t get a notification or a code to retrieve the package and we don’t get it we want to avoid that so whatever you can do and we need this resolved.
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