I have an order that should have arrived today and it has not been shipped. The order w...

GetHuman-terriwr's customer service issue with Fanatics.com from December 2018

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The issue in GetHuman-terriwr's own words
I have an order that should have arrived today and it has not been shipped. The order was placed on Dec. *th and I called on Dec. **th and spoke to a young lady regarding partial shipment. She assured me it would be shipped Dec. **th and arrive today. I received an email stating the order has been delayed and they are unsure of shipping date. The order number is **-****-****. I have spoken to four people regarding this order. They are xmas gifts. I have spent quite a bit of money for gifts this year from Fanatics. It was never communicated that these items would not arrive before xmas in any of my communication or order. I would not have placed the order if I had known that. How can you help ensure these tumblers arrive before xmas? I have been told the order was never expedited when I called on the **th. I was given a false number for corporate from Stanley and a supervisor told me today he edited the order again to the warehouse to ship to expedite arrival before Christmas. How can you help me?
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Customer service issue
Reported by GetHuman-terriwr
Dec 18th, 2018 - 2 mons ago
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Dec 18th, 2018 9:01pm