I placed a large order the first week of November that had Chicago Bulls and Bears stuf...

GetHuman1682151's customer service issue with Fanatics.com from December 2018

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The issue in GetHuman1682151's own words
I placed a large order the first week of November that had Chicago Bulls and Bears stuff in it. I have a school field trip to the bulls game in the beginning of December so I ordered a SIZE SMALL SHORT SLEEVE BULLS SHIRT THAT SAYS ** MOM, perfect for the school trip with my son, no one else will have it!!! WELL YOU GUYS SENT ME A *X LONG SLEEVE SHIRT!!!!! I EMAILED THE HELP LINE RIGHT AWAY BUT THEN I had a funeral out of town the day after I received it, then when I got back a week later, LOST A DEAR FRIEND. Now that the dust has settled and I get back to daily routine, I SEE THAT ITS NOW DAYS AWAY FROM THE GAME AND NO ONE HAD RESPONDED TO MY EMAIL..... seeing as though the mistake was on your end, can you guys ship out the CORRECT SHIRT ASAP SO I GET IT BY THURS DEC * or EARLY DEC *th?? Please? I cannot wear this shirt it’s * sizes too big!!!! I specifically bought THIS SHIRT FOR THIS GAME. THE OTHER *-* items were added on. Honestly I was going to return it all considering I didn’t need any of it and the one item I TRULY WANTED I DIDNT GET, so if I have to ship back the OBNOXIOUSLY WRONG ITEM BEFORE I GET MY NEW ONE, ILL JUST SHIP IT ALL BACK. I’m really disappointed. I have another BIG ORDER WITH **-** items I was thinking if buying for gifts but I’m worried I’ll get the wrong item again. Please help!! I also took a picture of the huge long sleeved shirt and have a picture of the email you sent confirming my short sleeve size small. *The order number is ***-****-*****Thank you*Kelly Terry****.***.****
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Customer service issue
Reported by GetHuman1682151
Dec 3rd, 2018 - 2 mons ago
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GetHuman1682151 started working on this issue
Dec 3rd, 2018 8:08pm