Inaccurate product description

GetHuman-pfjackso's customer service issue with Fanatics.com from October 2018

Help with my Fanatics.com issue
The issue in GetHuman-pfjackso's own words
I ordered a "Men's Under Armour *** Navy Navy Midshipmen Premier Performance Football Jersey" from Fanatics. In the product description it clearly says "Embroidered tackle twill letters & numbers"* however, the numbers and letters on the jersey I received are heat-sealed not embroidered.**The product ID on the jersey I received matches the ID of the jersey I ordered (*******).
I would like an explanation of this issue from Fanatics and I would like the product I ordered (as described) to be mailed to me.
I am a new customer and expected for the product description to match the item sent.
I called the customer service number and had a replacement sent to me hoping the issue would be resolved. The replacement item was the exact same item I received the first time.
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Fanatics.com

Men's Under Armour *** Navy Navy Midshipmen Premier Performance Football Jersey
Customer service issue
Reported by GetHuman-pfjackso
Oct 18th, 2018 - a mon ago
I have an issue with Fanatics.com too
Fixed
Seen by 5 customers so far
Similar issue to 826 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or BillingAddress
Timeline
GetHuman-pfjackso started working on this issue
Oct 18th 8:08pm
GetHuman-pfjackso indicated the issue is not fixed yet.
Oct 26th 1:04am
GetHuman-pfjackso indicated the issue is not fixed yet.
Oct 26th 1:05am
GetHuman-pfjackso indicated the issue is not fixed yet.
Oct 26th 1:07am
GetHuman-pfjackso indicated the issue is not fixed yet.
Oct 26th 1:08am
GetHuman-pfjackso indicated the issue is not fixed yet.
Oct 26th 1:08am