GetHuman-pfjackso's customer service issue with Fanatics.com from October 2018
Help with my Fanatics.com issue
The issue in GetHuman-pfjackso's own words
I ordered a "Men's Under Armour *** Navy Navy Midshipmen Premier Performance Football Jersey" from Fanatics. In the product description it clearly says "Embroidered tackle twill letters & numbers"* however, the numbers and letters on the jersey I received are heat-sealed not embroidered.**The product ID on the jersey I received matches the ID of the jersey I ordered (*******).
I would like an explanation of this issue from Fanatics and I would like the product I ordered (as described) to be mailed to me.
I am a new customer and expected for the product description to match the item sent.
I called the customer service number and had a replacement sent to me hoping the issue would be resolved. The replacement item was the exact same item I received the first time.
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