In the past year, I have ordered * University of Wisconsin volleyball hoodies for my ni...

GetHuman-cedarnot's customer service issue with Fanatics.com from September 2018

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The issue in GetHuman-cedarnot's own words
In the past year, I have ordered * University of Wisconsin volleyball hoodies for my niece, one for Christmas which I found out in June did not fit her despite the fact that I ordered the size she always wears and used your size charts. It was $**. She didn't want to tell me as she felt bad and knew it was not returnable. She gave it to a little girl she babysits for. When I found out about this, I ordered her another one a size up (L) as the first a medium was too small. I found out that it, too was too small. In fact, it fit exactly like the first one. Her mom, my sister, thought I goofed and ordered a medium again. I still have the order for the second one, it is for a Large. I feel terrible. I have spent almost $*** to get her something she really wanted. I realize the hoodies were non returnable, but I have ordered quite a bit from Fanatics and have never had problems size-wise. Just wanted you to know as I am terribly disappointed and will be looking elsewhere in the future. Jan Moeller

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Fanatics.com

Customer service issue
Reported by GetHuman-cedarnot
Sep 17th, 2018 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 587 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or BillingAddress

Timeline

GetHuman-cedarnot started working on this issue
Sep 17th, 2018 12:28am
GetHuman-cedarnot indicated the issue is not fixed yet.
Sep 18th, 2018 12:53am

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