Hi i went in to family video ansked if i could put the money towards my late fees becau...

GetHuman-mccathyb's customer service issue with Familyvideo.com from October 2018

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The issue in GetHuman-mccathyb's own words
Hi i went in to family video ansked if i could put the money towards my late fees because i rerented a movies on accident that i already dropped off but she didnt see that because she was talking to the new guy working there so in a haste she rerented and charged *$ . But tonight when i asked about to a new worker tonight she immeditaly became angry and said i couldnt talk to the girl that checks my movies out everyday them manager. The new person was talking to the new guy when i wapked in and became aggresive with me for asking about it. Then i returned one movie without the movie in it and she told me i had to pay for it and told me i cant leave so she ran out to the door chasing me in my face yelling that she was saying i was stealing her property . I cant believe she did this i think they hired her to fast i think it was her first day and she was pregnant! Homones all aggresive towards me i go to pick up my movies from family video at that same store for the past * years i see the same girl everyti.me i go inside .i just went there for the **th anniversary party with my kids shes newly hired. My kid had lost * movie before a long whike back that i accidently brought in the case for it in * i proceeded with her friendly that id look for it, and bring it in and two Three Days Later found it brought it in No problem she told me i could take my time and find it get it in . The new person chasing me out by the door said im valling the cops .ive not problems with bwfore

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Customer service issue
Reported by GetHuman-mccathyb
Oct 24th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 664 others
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GetHuman-mccathyb started working on this issue
Oct 24th, 2018 11:41pm