I upgraded to the unlimited plan and was charged for both my previous plan and the unli...

GetHuman5883819's Billing issue with Family Mobile from March 2021

Help with my Family Mobile issue
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Billing address, Email address, Phone number, Pin/Password on the account, and Account holders name
The issue in GetHuman5883819's own words
I upgraded to the unlimited plan and was charged for both my previous plan and the unlimited plan on the **nd of march. What makes this worse is it did not even give me my unlimited data for the plan that I purchased and defaulted to the cheaper plan. If there is any way that you can fix this issue by refunding the cheaper plan and leaving me on the unlimited plan then that would be great. Right now I paid for both yet do not have access to unlimited data. The number on the account is ***-***-****

GetHuman5883819 did not yet indicate what Family Mobile should do to make this right.

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How Do I Block a Phone Number on Family Mobile?How Do I Reset My Family Mobile Pin?How Do I Get an Extension on My Family Mobile Bill?How Do I Change My Family Mobile Number?
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Family Mobile

Billing issue
Reported by GetHuman5883819
Mar 24th, 2021 - a month ago
Not resolved
Seen by 6 customers so far
Similar issue to 293 others
0 customers following this

Timeline

GetHuman5883819 started working on this issue
Mar 24th 7:42pm
GetHuman5883819 indicated the issue is not fixed yet.
Mar 25th 5:13pm
GetHuman5883819 indicated the issue is not fixed yet.
Mar 25th 7:26pm
GetHuman5883819 confirmed the issue is fixed. Hooray!
Mar 25th 7:29pm
GetHuman5883819 indicated the issue is not fixed yet.
Mar 25th 7:47pm