yeah approximately two months ago my wife and I were not able to afford the more expens...
GetHuman4162717's Complaint issue with Family Mobile from December 2019
Help with my Family Mobile issue
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Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4162717's own words
yeah approximately two months ago my wife and I were not able to afford the more expensive phone cards will probably mobile and we purchase the less expensive cars and we were informed after having problems with their Hotspot data hotspots were not available with the **** sandwich in fact we made it back to the store and saw the sign that was but we went to months without our full service for buying those less expensive cards and come to find out it does it is the plan is equipped with a mobile hotspot and we were told that it was not I've tried to call the remedy the situation numerous times the manager I got a hold of told me I was a liar that there was no such thing as a hotspot with those cheaper plans and hung up on me I have was hung up on two other times when trying to find a manager through the phone service I just recently did a chat with customer service agent and when the phone called me back from the call back the phone wouldn't accept my responses and it hung up on me as well.how I want the situation dealt with is I want to be compensated for the two months of service that I lost out on the whole time and I want the manager reprimanded who called me a liar
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