Hi,*I recently opened an account with Family Mobile and bought the international add on...

GetHuman981813's customer service issue with Family Mobile from August 2018

3 views
 | 
298 similar
 | 
0 following
Help with my Family Mobile issue
First: share to improve GetHuman981813's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman981813's next move: call Family Mobile.
The best way to get your problem resolved is to tap the button below to start calling Family Mobile. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman981813 may need:
Billing address, Email address, Phone number, Pin/Password on the account, and Account holders name
The issue in GetHuman981813's own words
Hi,*I recently opened an account with Family Mobile and bought the international add on. Before doing so, I called up and they confirmed to me that the price is * cent per minute- meaning I should have **** minutes. The next day, I made my first call, and in middle it got cut off. After that I had to go through ** (!!!) representatives and over * hours until they fixed the issue- which was an issue on their end. I called and requested compensation and after being put on hold by * reps who never got back to me (for over ** minutes), gave up. * weeks later, my international call has again been cut off and I have not used more than ** minutes total. I am in middle of my workday and this is causing me EXTREME financial loss and other issues. I greatly regret taking their service and they need to resolve this immediately, make my calling work, and provide me a second month for me to try it at no cost.
GetHuman981813 did not yet indicate what Family Mobile should do to make this right.
I have an issue with Family Mobile too
How GetHuman981813 fixed the problem
We are waiting for GetHuman981813 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Family Mobile's attention and get better help faster. Tap below to get started.
Having Family Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Family Mobile email you?
This email address isn't valid
Follow this issue
See how GetHuman981813 fixes it.
This email address isn't valid

Family Mobile

Customer service issue
Reported by GetHuman981813
Aug 12th, 2018 - 7 mons ago
I have an issue with Family Mobile too
Not resolved
Seen by 3 customers so far
Similar issue to 298 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman981813 started working on this issue
Aug 12th, 2018 9:55am