I chatted online with Malyn who disactivated my current family mobile number . He was t...

GetHuman-sabricam's customer service issue with Family Mobile from June 2018

Help with my Family Mobile issue
The issue in GetHuman-sabricam's own words
I chatted online with Malyn who disactivated my current family mobile number . He was trying to PORT a new phone number I purchased from a vanity number company.*After ** min he told me I have to call familymobile to buy a NEW SIM card ... he could not port my NEW number without it. He deactivated my current phone with familymobile. I can’t get a person on the line ... and my phone number I have had for * years with them is now deactivated. *All I can do now is go to another carrier I guess?
GetHuman-sabricam did not yet indicate what Family Mobile should do to make this right.
I have an issue with Family Mobile too
How GetHuman-sabricam fixed the problem
They reconnected my service ... just after I posted on your site. I was still not able to talk to an actual person and get my new number I purchased ported. I will have to go to another carrier for that. But at least I have my phone service back at my current number. Thanks.
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Family Mobile

Customer service issue
Reported by GetHuman-sabricam
Jun 15th, 2018 - 9 mons ago
I have an issue with Family Mobile too
Fixed
GetHuman-sabricam shared how to fix
Seen by 14 customers so far
Similar issue to 144 others
0 customers following this
Items needed
Billing address
Email address
Phone number
Pin/Password on the account
Account holders name
Timeline
GetHuman-sabricam started working on this issue
Jun 15th, 2018 5:19pm
GetHuman-sabricam confirmed the issue is fixed. Hooray!
Jun 15th, 2018 7:34pm