Family Dollar Stores Customer Service Issues

I am a frequent shopper at store #[redacted] in Brandon, MS. On February 23, [redacted], I bought 2 - 10-foot phone charger cords, but unfortunately, within 3 days, one cord stopped working, and within 6 days, the other cord failed as well. When I tried to exchange them with my receipt, I was informed that I could only swap them for the same item. The experience has left me hesitant about your electronics. I have since purchased new cords from the Apple Store that are working perfectly. Despite attempts to contact the phone number (1-[redacted]) provided by the store, I have not received a response from the regional manager as promised. My contact number is [redacted], and my email is [redacted] I frequent your Brandon, MS location and would appreciate a store credit for other items. I am hoping for a swift resolution to this issue.

I am Regina Valiente and I visited Family Dollar Store #[redacted] at [redacted] Prospect in Kansas City, MO. I made a $[redacted].40 debit purchase and realized at home that I was missing two sets of Sleepwear and a Ladies Short Sleeve Top. When I went back to the store, neither the sales clerk nor the Assistant Manager could find my missing items, insisting they were in the bag. I suspect the items were given to the next customer in line. Upon returning home and finding nothing, I repurchased the same items. I left my contact number in case the missing items turned up, but the staff showed little concern. My receipt number is #[redacted]1 dated 4/13/21 at 17:51. The total for the three missing items was $25 before tax. I have been a loyal customer for a long time and hope for a prompt resolution to this matter. Thank you, looking forward to a response.

On April 9th, I made a $[redacted] deposit into my Chime account at the Family Dollar on Main Street in Easley. The transaction has not yet posted to my account. Despite providing Chime with a copy of the receipt, they claim there is no record of the deposit and suggested I contact the store. The clerk at the store was unhelpful, and I am frustrated by the lack of resolution. I rely on my deposits to cover expenses and the delay has caused significant inconvenience. I hope for a swift resolution or reimbursement for the missing funds. Your assistance in addressing this issue would be greatly appreciated. I trust that as reputable businesses, both Chime and Family Dollar will ensure this matter is resolved promptly and fairly. Thank you, Timothy Troy H.

As a former employee here, I am experiencing issues with receiving my paycheck through the employee app. My account has been closed prematurely, and I am being informed that my payment will be held until the next pay period. This is unacceptable as I am owed for the hours I have worked. Also, I was not compensated for overtime worked on specific days as mandated by the law. I am seeking assistance in resolving this matter promptly and ensuring that I receive the payment rightfully owed to me without any further delays. Thank you.

I recently experienced a troubling incident at the Oroville California Family Dollar store. As a homeless individual named Christopher J. R., I was hired by the manager to clean up the trash behind the store on a weekly basis. During my last visit, I found a considerable amount of trash and even encountered used hypodermic syringes. Unfortunately, I was accidentally pricked by a needle that broke off and contained blood and drugs. When I informed the manager, she brushed off the responsibility, claiming she did not leave them there. Despite seeking help at a clinic, I was turned away due to lack of insurance. I am concerned about my health as the needle broke off in me, and the manager made a derogatory remark about my situation to my girlfriend the next day. I am unsure about how to proceed with this troubling situation.

Yesterday, I attempted to use a coupon from the store's app while shopping. The coupon was valid until 5/29 for $5 off a purchase of $25.09 or more. When my total came to $40.46 at the checkout, I scanned the coupon on the app, but it didn't apply. The cashier called someone over to assist. After some investigation, they discovered that the coupon could only be used on 5/22. I was frustrated because I hadn't noticed this detail due to my difficulty seeing the phone screen clearly. As a loyal customer who walks an hour to Family Dollar every month, I was disappointed as I was only trying to save $5 on my purchase.

I returned items I didn't need, bringing my receipt and items back for a refund. The staff couldn't scan the barcode and wouldn't help me over the phone. They said the receipt code is what matters, not the barcode. I feel frustrated and just want my money refunded as stated on the receipt. I've spoken with two people already, but now I want to reach out to a manager for assistance.

Hello, my name is Albert Pipkins from Hattiesburg, MS. I have been a loyal customer of the Family Dollar store on Broadway Drive for 15 years. Lately, I have noticed some changes at the store that are not beneficial to your business. There have been multiple occasions in the past few months where the store has closed early due to technical issues or lack of staff. As a business owner myself, I understand that things happen, but I believe it would be beneficial for you to address these issues promptly. I have witnessed numerous customers, including myself, arriving before closing time only to find the store closed. This has occurred on at least 6 different occasions over the past 2 months. I hope this matter can be resolved to improve the customer experience. Thank you for your attention to this issue. Sincerely, A.P. [redacted] [redacted]

I was very disappointed with the service my husband received today at 6:46 pm from a cashier whose name tag was turned around, not displaying his name. When my husband inquired about a promotion for 3 packs of 6-pack cokes for $8, the cashier, who was on the phone using earpods, responded rudely with "I don't know." The cashier then proceeded to ring up the 6-pack of bottle coke without providing any assistance and replied sarcastically when questioned about it. The cashier's behavior was disorganized and impolite, which is a recurring issue at this store. The store is often dirty, closes early, and employees are unhelpful, making the shopping experience unpleasant. Despite liking the store's variety and convenience, the rude employees make it difficult to continue shopping there regularly. I hope the store management can address these issues to improve the overall shopping experience for the neighborhood.

Subject: Issue with Family Dollar App Employee Recognition Hello, I'm Mya Mendoza, an employee at the Richmond Dale Family Dollar store in Chillicothe, Ohio. I recently downloaded the Family Dollar app but encountered an issue when trying to input my employee details. After selecting the "I am an employee" option and attempting to enter my numbers, I keep receiving an error message stating that my input is invalid. I've only started working at Family Dollar three weeks ago, so I'm unsure if the system does not have my information yet or if there is a technical problem. Despite numerous attempts over the past week, I have been unable to resolve this issue. I would appreciate any assistance you can provide in resolving this matter promptly. Thank you for your attention to this concern. Sincerely, Mya

Hello, I would appreciate a phone call from you. It would be beneficial for you to have more insight into my work compensation claim and the behavior of the manager and district manager. My name is G., and my claim number is [redacted]. I sustained an injury on May 11th and returned to work on May 15th, but the manager only scheduled me for one day on May 23rd. Despite providing evidence of my availability and asking for more shifts, he declined to give me additional days. When I worked on Sunday morning, I was informed I wasn't needed as I wasn't assigned to certain tasks. The next day, I visited the doctor, who confirmed my light-duty status. It's frustrating that my workdays were being reduced, potentially due to reporting his behavior. Also, there are undisclosed issues regarding the manager's absence due to health problems and unpaid medical bills from my initial clinic visit. Communication with the insurance adjuster has had challenges, and I seek resolution to ensure proper compensation for missed workdays. Thank you.

I had a negative experience at the Family Dollar located at [redacted] S. Main St. in High Point, NC [redacted]. Rodney accused me of stealing a shopping cart, which was completely uncalled for. I shop there regularly and have never stolen anything. I demand a public apology from Rodney for calling me a liar. His behavior was disrespectful and unprofessional. I will no longer support this Family Dollar store or any other due to this incident. Rodney's attitude and treatment toward me were unacceptable. I want him to face consequences for his actions. I am open to resolving this situation amicably, but I will not tolerate being wrongly accused. Thank you for addressing this matter.

I recently bought a Verizon phone and airtime at Family Dollar. Unfortunately, the phone is not charging. When I reached out to Verizon, they instructed me to go back to Family Dollar for a replacement phone and assured me they would transfer the airtime. However, the manager at the Family Dollar location in Fall River, Massachusetts on North Main Street was extremely rude, claiming I shouldn't have opened the box. I explained that I needed to open the box to use the phone and was unaware it wouldn't charge. The manager advised me to go back to Verizon, but Verizon insists that Family Dollar is responsible for replacing the phone since it was purchased there. I'm hoping to resolve this issue as I spent $40 on airtime and $29.99 on the phone. The purchase was made quickly as I needed a phone urgently for my son. I would appreciate a prompt resolution. Thank you for your attention to this matter. - M.A.

Hello, my name is Lori Winkler, and I am representing the residents of Seligman, AZ. We are requesting the rehiring of Tony as our manager. We strongly believe he was unfairly terminated. Shopping at the store was a pleasant experience when Tony was in charge. He ensured shipments were organized, preventing any confusion. Tony, who is a local, connected with customers and maintained order. Unlike the previous manager, Tony was dedicated and reliable, always prioritizing the store's efficiency. He worked tirelessly to guarantee smooth operations, unlike the incompetent former manager. Tony's commitment contrasted with the lax schedule maintained by a delivery driver during the previous management. We are advocating for Tony's reinstatement, and you can find additional details on Facebook. We trust that you will address our concerns promptly to uphold the store's reputation and prevent further issues. Please consider rehiring Tony. Thank you. Sincerely, Lori Winkler.

I visited the Family Dollar store #([redacted]) at [redacted] Roosevelt Blvd, Largo, FL, at 6:39 PM on June 10, [redacted]. I am a regular customer who frequents the store about ten times a month. While waiting in line, I noticed an employee informing the assistant manager, Melissa Bryant, that she was going outside to assist another customer at the ice box. When I tried to alert them of my presence at the counter, Melissa seemed annoyed by the bell ringing. Despite explaining that I was in line before the employee left, Melissa made me wait for her to return. Throughout the checkout process, there was a back-and-forth exchange. I mentioned filing a complaint about the poor customer service, and Melissa nonchalantly provided her information on a receipt. I observed her rudely handling my items and believe the incident should be reviewed, as it was unprofessional. As I left, Melissa appeared to be informing her district manager about the situation, which I would like to avoid discussing further.

I visited the Family Dollar in Liberty, Mississippi on Saturday, 6/12/[redacted], to buy one item. While waiting in line, a customer ahead of me requested 5 Birthday balloons, causing a slight delay. As the cashier went to fetch the balloons, I realized I also wanted a Birthday balloon but opted to wait my turn. When I reached the cashier with my item, I briefly stepped away to grab a balloon, assuming it would not be a problem. However, upon my return, the cashier began checking out the person behind me as if I had not been in line, leading to a misunderstanding. Though I would have liked to purchase the balloon, I decided to leave without it to avoid further inconvenience to other customers in line.

I purchased two sets of men's v-neck t-shirts and found that the security devices had damaged the shirts inside the packaging. When I tried to return them the following day with the receipt, the staff informed me of a half-price sale and said I could only receive half off if I returned them. I requested a manager to override this and avoid me waiting a week to return unusable items, but was told to return the following Sunday. Despite my past experiences with returns, the employees did not offer a solution. I even proposed getting a signed agreement for a full refund on my credit card when I return the damaged shirts, but they laughed it off. The store mentioned a $5 discount on Saturdays, which I was unaware of and not informed about at the register. I find it unreasonable for a store to deny a refund, especially with a receipt the day after the purchase. Their suggestion of exchanging the shirts was not viable as all packages had security devices damaging the shirts. I hope to hear back soon to ensure I can receive a full refund for the two sets of v-neck t-shirts. Thank you.

At 9:07 p.m., I sent my daughter to the store to purchase a Swiffer mop. However, upon checking later, I noticed she was charged $83 for it. That seems like a lot for a Swiffer mop, and I believe there might have been a mistake in the transaction. I would like a refund promptly. I received an email stating the transaction was attempted three times for the same amount, which is not accurate. I am very frustrated and eager to have this resolved. Please get back to me urgently to clarify and refund the incorrect charge. My name is William Ballenger, and you can reach me at [redacted] or [redacted].

I had a brief employment experience at Family Dollar in May for three weeks. The store manager, Ashley McConnell, is not effectively running the store. There were concerning incidents, such as her inappropriate relationship with a homeless individual, conflicts with customers, her prolonged absence during my first day, and her involvement with drugs on-site. The district manager, Christy, instructed her to fire the existing staff and hire outside the county, making it difficult for local residents to secure employment. Due to the mismanagement, a group of residents is planning to protest the store. Ashley's neglectful behavior led to the resignation of both assistant managers, and I was wrongly placed in a managerial role without suitable training or support. I had to resign due to the stressful environment and inadequate management. Despite our community's appreciation for having a Family Dollar store nearby, the current situation is driving customers away.

I recently had a frustrating experience at the Family Dollar store located on highway 87 and highway [redacted] in Navarre, Florida. I made a $3.24 purchase and requested $50 cash back, but the cashier refused due to the store policy. She mentioned a Post-It note that I didn't see, claiming it was my fault. After some back and forth, the assistant manager, who knows me as a regular customer, stepped in. She canceled the transaction, refunded me $3.21, and advised me to contact my bank the next day for the $50 issue. Despite the resolution, the encounter left me feeling mistreated as the cashier was unhelpful and even threatened to call the police.