I live in Trenton, NJ and several of our Family Dollar stores are filthy and unorganize...
GetHuman3838705's Store Feedback issue with Family Dollar Stores Inc. from October 2019
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I live in Trenton, NJ and several of our Family Dollar stores are filthy and unorganized but one store is by far the worst!!! The Family Dollar store on Olden ave. in Trenton* Ewing NJ is a down right disgrace! I don't know how this place is in business! I have given this store several visits and my business before deciding to write a complaint! First when you come into the store there are NO baskets or shopping carts! The one or two carts they have are filled with stuff to be stocked and not available for customers to use! I asked the girl at the register where are all the carts and she nonchalantly told me that the crackheads steal them to scrap! Ok, well why haven't they been replaced? I asked her if she informed the police and she said no! So obviously they don't care about inconveniencing the customers or being more vigilant on protecting the property of the business itself! And instead of leaving the two carts they have left for customers, they selfishly use them to make things more convenient for the employees! So you are limited to how much you purchase by how much you can carry in your arms! Next, this store is so very poorly stocked! There are boxes upon boxes all down the aisles piled as high as the shelving so you don't have access to the few products that are stocked! There is more product in boxes then on the shelves and this is no exaggeration! Most of the holiday stuff is still in boxes unstocked and the holiday is almost over! A lot of their products are out dated or about to be! I bought a gallon of milk (which by the way cost over $*) and I didn't notice it's sell by date was the same day! It was ***% my fault for buying it and not checking the date but seriously I shouldn't have to! The next problem is that there are things ALL over the floor in the store! I mean very dangerous! That is a serious liability for the store if someone falls! I tripped over something but I was lucky enough that I didn't fall and get hurt! Next let's get to check out time! While I was waiting to be checked out the cashier was talking **** about a customer that just left to the customer infront of me! I felt like **** is she going to talk bad about me after I pay for my things and leave??? How disgusting and unprofessional! And also while I wad waiting in line the cashier told the customer infront of me how this lady just walked out of the store with a bag of stolen items from the store! Apparently the cashier made NO effort to stop her, say something to her or do anything! The cashier even stated that the lady stole from the store not from her so what does she care! AND, she wasn't going to call the police either!!!! Seriously???? Well if no one cares and its a free for all, why were we paying for our things??? I am not a thief so I gladly paid for my items but these employees take no pride in the place they work and that starts from the appearance of the store, the safety of the store and the most unprofessional employees I ever witnessed in my life! And this store has been like this for a few months so there are A LOT of incompetent people working for this Family Dollar starting from the district management down to the cashiers! Is it because it's in a poor low income community that this store isn't held to the same standards as Family Dollar stores in the suburbs, because I have been to both and there is definitely a difference in cleanliness, organization and attitude of emoyees! What needs to be done is give this store * weeks to get up to par or start firing! And I'm sorry but they need new upper management because ultimately they are the ones that allowed this store to reach the state its in right now! I can tell you I definitely won't be in that store again or maybe I will to get pictures of what the store looks like on the inside to send to the corprate office!!!!!
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