The Fairfield Inn and suites that I stayed out last night had a fire alarm. I was never...

GetHuman-jchendri's customer service issue with Fairfield Inn and Suites from February 2019

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The issue in GetHuman-jchendri's own words
The Fairfield Inn and suites that I stayed out last night had a fire alarm. I was never notified of what the problem was and return to the building after I saw the fire department leave. No one ever called me or came to my room to explain. Or use the fire exit so did not go through the main entrance. I just find it odd that no communication with guests was attempted. Apparently there was no fire As the fire department left rather quickly after arriving. I would like to see some better procedure for notifying guests when an emergency takes place. We were having a snowstorm and very few people are willing to leave the building so they may have known more than I did. I just chose to leave the building and sat in my car. I did have my cell phone with me.

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Fairfield Inn and Suites

Customer service issue
Reported by GetHuman-jchendri
Feb 20th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 55 others
0 customers following this

Timeline

GetHuman-jchendri started working on this issue
Feb 20th, 2019 5:06pm

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