Booked a room at Fairfield Inn, Athens OH. After a ** hr drive I was told "Erin" not on...

GetHuman1620589's customer service issue with Fairfield Inn and Suites from November 2018

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The issue in GetHuman1620589's own words
Booked a room at Fairfield Inn, Athens OH. After a ** hr drive I was told "Erin" not only had not booked the room under my name, but instead became confused and put it under the name of my friend making the call. Furthermore, she failed to inform him that his points to cover the room were only able to be applied online. In short, at *am, I found out "Erin" had completely failed to execute the precise title of her job as a "front desk employee ". I not only am extremely irritated by her blatant incompetence but also with the staff's gener complacency in dealing with the issue.
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Fairfield Inn and Suites

Customer service issue
Reported by GetHuman1620589
Nov 25th, 2018 - 10 mons ago
I have an issue with Fairfield Inn and Suites too
Fixed
Seen by 4 customers so far
Similar issue to 43 others
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman1620589 started working on this issue
Nov 25th, 2018 6:06am
GetHuman1620589 indicated the issue is not fixed yet.
Nov 28th, 2018 1:13am