I reserved a handicap, * queen beds room at the Fairfield Inn in Mt. Vernon, Illinois f...

GetHuman-ladydr's customer service issue with Fairfield Inn and Suites from October 2018

13 views | 28 similar | 0 following
Help with my Fairfield Inn and Suites issue
First: share to improve GetHuman-ladydr's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ladydr's next move: call Fairfield Inn and Suites.
The best way to get your problem resolved is to tap the button below to start calling Fairfield Inn and Suites. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-ladydr may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-ladydr's own words
I reserved a handicap, * queen beds room at the Fairfield Inn in Mt. Vernon, Illinois for Oct. **, ****-checking out on Oct. **, *****That room was not available and we were given * ajoined rooms with on being handicap accessible. But that is not what we were requesting and that is what was promised. We were charged for the room and when we wanted to stay another night we initially told we were able to get it. But it was not available and we had to pay for rooming what was not promised. It has been a long time since we stayed at the Fairfield and not I remember why. We were there for a funeral and any of those who were there for that occasion had issues with rooming. We will not stay with Fairfield or Marriott again. I feel we should receive a refund of out $***.** Thank you for your prompt response.

GetHuman-ladydr did not yet indicate what Fairfield Inn and Suites should do to make this right.

How GetHuman-ladydr fixed the problem

We are waiting for GetHuman-ladydr to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Fairfield Inn and Suites's attention and get better help faster. Tap below to get started.
Having Fairfield Inn and Suites issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ladydr fixes it.
This email address isn't valid

Fairfield Inn and Suites

Customer service issue
Reported by GetHuman-ladydr
Oct 16th, 2018 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 28 others
0 customers following this

Timeline

GetHuman-ladydr started working on this issue
Oct 16th, 2018 1:19am