I reserved a handicap, * queen beds room at the Fairfield Inn in Mt. Vernon, Illinois f...

GetHuman-ladydr's customer service issue with Fairfield Inn and Suites from October 2018

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The issue in GetHuman-ladydr's own words
I reserved a handicap, * queen beds room at the Fairfield Inn in Mt. Vernon, Illinois for Oct. **, ****-checking out on Oct. **, *****That room was not available and we were given * ajoined rooms with on being handicap accessible. But that is not what we were requesting and that is what was promised. We were charged for the room and when we wanted to stay another night we initially told we were able to get it. But it was not available and we had to pay for rooming what was not promised. It has been a long time since we stayed at the Fairfield and not I remember why. We were there for a funeral and any of those who were there for that occasion had issues with rooming. We will not stay with Fairfield or Marriott again. I feel we should receive a refund of out $***.** Thank you for your prompt response.

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Fairfield Inn and Suites

Customer service issue
Reported by GetHuman-ladydr
Oct 16th, 2018 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 28 others
0 customers following this


GetHuman-ladydr started working on this issue
Oct 16th, 2018 1:19am