I am worried about an elderly man who lives in a remote part of Kent, Connecticut and h...

GetHuman1044579's customer service issue with FairPoint Communications from August 2018

Help with my FairPoint Communications issue
The issue in GetHuman1044579's own words
I am worried about an elderly man who lives in a remote part of Kent, Connecticut and his telephone is giving a constant busy signal. It is not a regular busy, but a "fast busy" and so we believe that the phone is out of order. (It is very difficult to report this because my phone company in NYS is not able to receive this kind of concern through the current automated system. The telephone number is in the name Cyril Moore, Jr. and it is (***) ***-****. Can you check this out and see what needs to be done? You can get back to me at this email address: *****@***.com*Thank you. Sharon Kroeger
GetHuman1044579 did not yet indicate what FairPoint Communications should do to make this right.
I have an issue with FairPoint Communications too
How GetHuman1044579 fixed the problem
This is quite unique, since it involves prior interstate wiring, I believe, now fragmented by different telephone ownerships in different states. In any case, the calls now go through, So thank you. SDK
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FairPoint Communications

Customer service issue
Reported by GetHuman1044579
Aug 28th, 2018 - 4 mons ago
I have an issue with FairPoint Communications too
Fixed
GetHuman1044579 shared how to fix
Seen by 2 customers so far
Similar issue to 96 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman1044579 started working on this issue
Aug 28th 12:21am
GetHuman1044579 confirmed the issue is fixed. Hooray!
Aug 28th 3:03pm