Facebook Customer Service Issues

Archive 1584

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1584. It includes a selection of 20 issue(s) reported December 23, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
A friend informed me that my Messenger account was hacked and the hacker posted false information about receiving money. I managed to reset my Facebook password but struggled to verify my identity due to not being at home to receive calls. The next morning, I tried to log in but couldn't access my account as the hacker had removed my email and phone number. I've sent multiple emails for help but have not received a response. I am seeking assistance in retrieving my Facebook account from the hacker. Thank you.
Reported by GetHuman6945945 on Donnerstag, 23. Dezember 2021 19:33
Hello! I need assistance to recover access to my Facebook account. I created a Messenger Kids account for my daughter on my phone and subsequently got locked out of my own account. I attempted to verify my identity by recalling my comments as suggested, but after two unsuccessful tries, it said I reached my daily limit. I also attempted to log in from different devices without success. Despite trying from various computers, when I click "continue" to confirm, it still shows "login failed." I am now prompted to proceed with two-step verification involving three contacts, which is challenging as I am currently overseas and unable to contact them. I appreciate any help you can provide. Thank you for your support! Looking forward to your response! Wendy Y.
Reported by GetHuman-sea_maid on Donnerstag, 23. Dezember 2021 22:17
I am unable to access my account since December 19th. The email and phone number associated with my account have been altered. However, my family and friends can still view my previous posts and photos. I am unable to create a new account or recover the existing one despite multiple attempts. Unfortunately, my Instagram account has also been deleted, but that is not my main concern. I have managed to resolve issues with Amazon, eBay, email, and banking. All these problems arose around midnight on December 19th. My contact number is [redacted].
Reported by GetHuman6946578 on Donnerstag, 23. Dezember 2021 22:36
Hello, my name is F.J.A. Rodriguez. Last week, I created an Instagram account to share my photography as I am a photographer and decided to make a profile dedicated to my work. Two days ago, my account was blocked for alleged fraudulent use of the app. The message stated I gave too many Likes with the intent of "gaining more followers," but in reality, I have been liking photos from other photographers to support their work, not to gain followers. Therefore, the account block must be a mistake. I kindly ask you to consider this information and review my account so it can be reactivated. The Instagram account that was disabled is @alonsovisual. Thank you. Best regards.
Reported by GetHuman6932229 on Freitag, 24. Dezember 2021 00:47
My Facebook account got disabled for a privacy violation related to inappropriate content used by an advertising company. I submitted a request to confirm my identity but it's been over 10 days and there's been no response or restoration of my account. Thank you.
Reported by GetHuman-wwwalfl on Freitag, 24. Dezember 2021 03:56
I need help with my Facebook and Instagram accounts. They were both hacked, and the hackers changed my password, email, and phone number associated with the accounts. They even slightly altered my Instagram usernames. My profile picture is still visible. I've been trying to reach out for assistance, but the Facebook link to reset my password isn't working correctly. Despite using my long-standing email addresses for both accounts, I'm unable to regain access. My friends have also reported being hacked. The hackers are contacting my friends to try and scam them into providing personal information to claim government funds. This has been ongoing for days, and I'm frustrated that my account hasn't been frozen or that I haven't received any notifications. I'm lost on what steps to take to resolve this issue.
Reported by GetHuman6947193 on Freitag, 24. Dezember 2021 04:09
Hello Cliford Jered, Unfortunately, your Facebook account has been disabled due to a violation of the Community Standards. If you believe this was done in error, we can guide you through the process of requesting a review. It's important to complete these steps within 30 days to prevent permanent account deactivation. To find out more about why accounts are disabled, please refer to the Community Standards on Facebook. Thank you, The Facebook Security Team
Reported by GetHuman-fordyvas on Freitag, 24. Dezember 2021 04:09
Dear Sir, I have been an active user of my official Facebook account for the past 5 to 6 years. I am fully aware of and adhere to Facebook's community guidelines. I assure you that I do not post any content that violates the rules, especially anything illegal or of a sexual nature. I am kindly requesting a review of my suspended or disabled Facebook account. It contains my real picture and name, and I have cherished memories stored there that are incredibly important to me. I humbly ask for your assistance in resolving this matter promptly. Thank you.
Reported by GetHuman6943763 on Freitag, 24. Dezember 2021 05:01
To the Facebook Team, I am reaching out regarding the closure of my Facebook account. I have been an active user on the platform since [redacted], primarily due to my lengthy career as a stage actress. In the performance industry, it is common to use an alias. Given my background, I utilized various accounts with different names over the years. This was not done with malicious intent but merely as a part of my artistic identity. My birth name is Mehri Afshangol which I shortened to Afshan. Upon marriage, I adopted Mehri Hashemi. Subsequently, my family name was changed to Rod for easier pronunciation. During my high school years, I went by the name Helen inspired by Helen of Troy, a moniker I grew fond of. I have tried to verify my identity through submitted photos, but unfortunately, Facebook has not acknowledged them. I am urgently appealing for the restoration of my account, as it plays a significant role in my life. If necessary, I am willing to maintain a single account under the name Helen Afshan. I appreciate your prompt attention and understanding of my situation. Sincerely, Helen Afshan
Reported by GetHuman-helenafs on Freitag, 24. Dezember 2021 06:52
Hello, my official Facebook account was linked to my Instagram account. Unfortunately, my Facebook account was recently disabled without any explanation. I have submitted a request to the Facebook team as I always follow the community rules and do not engage in any illegal or inappropriate activities on my account. My name and date of birth match the information on my official Facebook account. I kindly request assistance in recovering my official Facebook account. Thank you.
Reported by GetHuman6947419 on Freitag, 24. Dezember 2021 07:22
Hello, I am looking to regain access to my account as I have lost my phone number permanently and no longer have access to the outdated email address linked to reset my password. I am hoping to restore access via my Google account or the email provided during registration. Thank you.
Reported by GetHuman-mstrgree on Freitag, 24. Dezember 2021 10:22
Hello, I need help with my Facebook account. My username is [redacted], but I forgot my password. The email address linked to my account is no longer active. I added another email ([redacted]) for confirmation, but I haven't received the confirmation email. I've also tried getting the verification code via SMS, but it's not working, as I'm not receiving anything. I rely on my account for work and urgently need access. I appreciate any assistance you can offer. Thank you, Elza Neau
Reported by GetHuman-elzaneau on Freitag, 24. Dezember 2021 10:33
I believe my account has been compromised. It is registered under the name David Reid, but I am unable to access it as someone else seems to have taken control, even using a picture of a young girl. This issue impacts all my FB-related accounts, including Messenger and WhatsApp. Strangely, even on Words with Friends, there is a profile with the young girl's picture but with unfamiliar numbers added. When I tried to create a new account with my phone number and name, I received a message saying I had violated the rules and was unable to proceed. It seems like Facebook is inadvertently enabling scammers to target legitimate users by not providing adequate assistance for regaining access to compromised accounts.
Reported by GetHuman-davbr on Freitag, 24. Dezember 2021 10:50
I received a Christmas giveaway offer from an individual. When I declined to send money and expressed my concerns, they assured me they would still help. After providing them with my ID picture, email, and password for Facebook, they were supposed to send the giveaway prize. Instead, they altered all my personal details on Facebook, locked me out of my account, and are now using it for fraudulent activities. Despite numerous attempts, I cannot regain access because they changed the email linked to my Facebook account. This situation has left me feeling uneasy and endangered. I urgently need assistance to prevent this individual from misusing my Facebook account.
Reported by GetHuman6947972 on Freitag, 24. Dezember 2021 14:00
I recently purchased a new computer and smoothly transferred all my browser data, including bookmarks and cookies, to Chrome, Firefox, and Edge without any problems. However, when I attempted to install the 'Honey' Chrome extension and logged in using Facebook, I got logged out of Facebook and Messenger on all my devices, including my old PC, laptop, and phone regardless of the browser or app I tried to use. Whenever I attempt to log back in, I am faced with two verification options: selecting four comments I have written from a list of random comments or using another authorized device to verify the login, which is challenging since I am logged out of all devices. I manage several political pages and am actively engaged online, making it extremely difficult to remember specific comments I have made. Resetting my password temporarily granted me access, but I was quickly locked out again and forced to repeat the verification process. My issue lies not in forgetting my password, but in Facebook's stringent verification procedures when authorizing an addon download on a new device. I am frustrated with the lack of effective solutions in the Facebook help center and would prefer direct assistance from a human representative to resolve this issue.
Reported by GetHuman6948029 on Freitag, 24. Dezember 2021 14:21
On December 21, [redacted], I received concerning emails notifying me that my primary email for Facebook had been changed without my knowledge. My original emails and phone number were removed and replaced with an unfamiliar email address. Despite attempts to follow the confirmation links provided, I cannot regain access as the password has been altered, and the added email is invalid. I appeal for assistance in restoring either [redacted] or [redacted] to my account, allowing me to reset the password. Proof of my identity as Kayla McCabe can be provided if necessary. Although the problematic email may be searchable as [redacted], I have attempted to remove it without success. Your help in rectifying this issue would be greatly appreciated, as losing access to an account I have maintained for almost a decade would be devastating. Thank you for your attention to this matter.
Reported by GetHuman6948062 on Freitag, 24. Dezember 2021 14:34
My Facebook account has been compromised. The hacker altered the linked phone number, email, and password. Despite attempting various suggestions from different sources, I have not received any assistance from Facebook. I went as far as filing a complaint with the Better Business Bureau, but I have not heard back either. I had to create a new account, but I am desperate to regain access to my original account and profile. It is crucial because I cannot manage my business pages, sell products, post ads, or respond to customer inquiries without it.
Reported by GetHuman6948063 on Freitag, 24. Dezember 2021 14:35
I have enabled two-step verification on my Facebook account, and I am logged out of my account. I need to log in, but I forgot my password. I am not receiving the code to reset my password because I set up two-step verification on the same number. Please assist me as I have been struggling with this issue for several months. Thank you.
Reported by GetHuman6948157 on Freitag, 24. Dezember 2021 15:17
Dear Sir, I am having trouble accessing my locked Facebook account. I am unable to log in due to the account being locked. There is a "Get Started" and "Get Code" option, but I need the code sent to my email because my phone number associated with the account is no longer in use. I kindly request the Facebook team to update my email for receiving the code, so I can regain access to my account. Thank you, Dinesh Information: Name: Dinesh Email: [redacted] DOB: 5/1/[redacted] Password: EDITKING888
Reported by GetHuman6948193 on Freitag, 24. Dezember 2021 15:26
I am reaching out from Honduras for assistance with my Facebook account. I've been using the account for over a decade. Unfortunately, I recently lost access to it after formatting my device and enabling 2-step verification through Google Authenticator, leaving me unable to get the code to log in. I am concerned as I manage some important pages. Please help me resolve this issue. Thank you. If possible, could you resend the verification code to my account number ending in +[redacted]-[redacted].
Reported by GetHuman6948268 on Freitag, 24. Dezember 2021 15:53

Help me with my Facebook issue

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