I messed up my birthday so Facebook thanks I am ** years old. I am really **. They booted me off Facebook

GetHuman6062220's Recover Disabled Account issue with Facebook from May 2021

20 views | 136189 similar | 0 following
Help with my Facebook issue
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GetHuman6062220's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman6062220 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman6062220 can let us know if they help or not.
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Before contacting them, items GetHuman6062220 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman6062220's own words
I am trying to get my Facebook page back Ii have had for many years ... II was messing with the information on my account and tried to change my birthday because I was told do not put your birthday on Facebook. Well I changed the information on the month and year but the correct year did not come up so I clicked on the last year that I saw and that was **** or something. My real birthday is Oct. **, ****. I went back to my account and was told I am not old enough to have a face book account so they kicked me off. I got a message saying to upload my I.D. so I sent my drivers license and they said the information did not match what they had. The thing is II don't know what information they want that was not on my drivers license. HELP I want my facebook account back
I am a ** year old woman and barley make it on the computer
I want my old account back because all my family has my information
I have been a customer for over * years or more
I have sent my drivers license, birth certificate and voters ID card to them but they say they do not match their information and I don't know what information they are talking about. If they mean my birthday I know it does not match but I don't know how to make it right
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Facebook
Recover Disabled Account issue
Reported by GetHuman6062220
May 12th, 2021 - 3 months ago
Not resolved
Seen by 20 customers so far
Similar issue to 136189 others
0 customers following this

Timeline

GetHuman6062220 started working on this issue
May 12th 7:51pm
GetHuman6062220 indicated the issue is not fixed yet.
May 13th 6:01pm
GetHuman6062220 indicated the issue is not fixed yet.
May 13th 6:07pm
GetHuman6062220 indicated the issue is not fixed yet.
May 14th 1:26pm
GetHuman6062220 indicated the issue is not fixed yet.
May 14th 5:05pm
GetHuman6062220 indicated the issue is not fixed yet.
May 14th 5:10pm