Mon compte FaceBook a *t* pirat* avec mon ancien num*ro de t*l*phone mobile.*Des photos...

GetHuman6057546's Recover Hacked Account issue with Facebook from May 2021

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GetHuman6057546's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman6057546 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman6057546 can let us know if they help or not.
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Before contacting them, items GetHuman6057546 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman6057546's own words
Mon compte FaceBook a *t* pirat* avec mon ancien num*ro de t*l*phone mobile.*Des photos de nudit*s ont *t* publi*es sur mon compte, qui du coup a *t* bloqu* pour **h.**Ce que j'ai r*ussi * faire : j'ai chang* mon mot de passe * l'aide de mon adresse e-mail.**Mais pour valider ce changement, on demande de confirmer mon identit*, avec code de confirmation envoy* * mon ancien num*ro t*l*phone.**Ce que je veux : changer mon num*ro de t*l*phone qui est li* * mon compte facebook.

GetHuman6057546 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman6057546
May 11th, 2021 - 3 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 135891 others
0 customers following this

Timeline

GetHuman6057546 started working on this issue
May 11th 5:39pm