Facebook Customer Service Issues

Yesterday, I received a text message regarding a password change on my Facebook account. At the time, I was at work and couldn't address it promptly. I recently changed my phone number to [redacted] from [redacted]. I suspect that someone unfamiliar is trying to access my account, possibly the individual who compromised a family member's account through Facebook Messenger. I need assistance in regaining access to my account and taking action against this person. Any guidance would be greatly appreciated. - Carla B.

About three years ago, I was informed that I had won $[redacted],[redacted].00 in the Facebook Online International Grant Lottery. Unfortunately, since then, I have been repeatedly victimized by scammers hoping to claim my prize. This ordeal has been ongoing for over three years now. I have come to realize that the Facebook Online International Grant Lottery is not legitimate. This situation has caused a great deal of distress in my life. I understand that Facebook is not at fault. My name is William Edward Carr from Meadville, Pennsylvania. Phone Number: [redacted]

Dear Facebook Team, My account was disabled abruptly, asking me to confirm my identity by providing documents, which I promptly did. Despite this, the page continues to display "Reviewing your information," and when I attempt to go back, a message saying "Account will be disabled" appears, which worries me greatly. I assure you I am the genuine owner. I have attached my ID card for verification. Kindly review it and reactivate my account. Email/phone: [redacted] [redacted] Full Name: Kamlesh Lotan Lalsot Date of Birth: [redacted] Country: India I request the reopening of my account. Yours faithfully, Name: Kamlesh Lotan Lalsot Attached: Aadhar card & profile screenshot

Hello, I noticed a video on Facebook that was posted approximately 8 hours ago that is spreading false rumors about our community. Today, we held a vaccination drive with only [redacted] available shots, resulting in limited access to vaccinations. The video in question was recorded during the vaccination of the first [redacted] people in a first-come, first-served system, but it is being falsely portrayed as rigging. Some individuals are upset about not receiving their shots due to the limited supply, and this video is contributing to misconceptions. Thank you.

Hello, my Facebook account has been hacked. I am unable to log in as the password has been changed by the hacker, and they have also altered the associated phone number and email address. I've tried the forgot password option but have had no luck. I am sending my identification to verify my ownership of the account. Please assist me in resolving this issue. My account link: facebook.com/vinodkulung.rai Thank you, Vinod

Hello, I am Shubhraj Patel, a regular Facebook user. My Facebook account is currently locked, and I need assistance to unlock it. I assure you this is my legitimate account and not fake. Despite our attempts, we have been unsuccessful in opening it. Please help me with this matter. Here are my Facebook account details: - Name: Shubhraj Patel - Date of Birth: May 5, [redacted] - Registered Email: [redacted] - Phone Number: [redacted] - Facebook Password: i5a5s5d5@ - Some of my friends on Facebook are: 1. Shushant Gaurav 2. Sonu Chandan 3. Bittu Kumar 4. Shivam Deviliers 5. Aditya Raj Kindly review this information and contact me on the provided mobile number. I am looking forward to your response. Thank you and regards. Please find below my national ID photos for verification purposes and to facilitate the unlocking of my Facebook account. 🙏🙏🙏🙏

Hello, I'm Shubhraj Patel, a regular Facebook user. My Facebook account is currently locked, and I'm looking to unlock it. I have tried to unlock it multiple times without success. Here are my Facebook details: Name: Shubhraj Patel Date of Birth: May 5, [redacted] Email: [redacted] Phone Number: [redacted] Password: i5a5s5d5@ Some of my friends' names are: 1. Shushant Gaurav 2. Sonu Chandan 3. Bittu Kumar 4. Shivam Deviliers 5. Aditya Raj I have included my national ID photos below for verification to unlock my Facebook account. Please reach out to me on my mobile number. Thank you and waiting for your response. Best regards.

This morning I woke up to find that someone had accessed my Facebook account and changed my password. They used a Hotmail account, while I use Gmail. After securing my account, I now need a 6-digit code to log in. I have already verified my ID by sending it to Facebook, and now I am waiting for their response. Both my email and the hacker's email are linked to my Facebook account. I am eager to regain access but am frustrated by the situation. I appreciate that the hacker hasn't posted any inappropriate content. I am eagerly awaiting assistance to recover my account.

Dear Customer Service, I am having trouble accessing my Facebook account. I created my account back in [redacted] using my Rediffmail, and then later switched to Gmail. However, I am now unable to receive the OTP since it's still linked to my old Rediffmail address. I need the OTP to be sent to my current email address, [redacted], so I can access my account. Additionally, whenever I try to post an ad on Facebook Marketplace, my account gets blocked. I am looking for a resolution to this issue promptly. Thank you for your assistance. Sincerely, Manik A.

My Facebook account was disabled without any explanation. I suspect it might be due to not having my listed phone number or because I am transgender and use the name Ariel Sierra. Despite my efforts, I can't use photo ID or verify friends; it only directs me to SMS verification. I have six days left before my account will be deleted. This is my final try to retrieve it. I've had this account for a year, and it's challenging to reconnect with all the friends and groups. My email attached here is the same as my Facebook email.

I am currently unable to access my Facebook account as I have been locked out and cannot log back in. Facebook does not recognize my email or phone number linked with the account, and I received an email notifying me that my password was changed by someone. Despite having all the necessary information about the account like the last post and profile picture, I am unable to recover my account as Facebook requires the email or phone number associated with it for verification. Strangely, my account is not visible when searched by my wife, possibly due to multiple attempts at reporting it as compromised. It is confusing that Facebook allows reporting from an email they claim is not associated with the account in question.

On Saturday morning, I received a text message instructing me to input a code on Facebook. Upon opening the app, it indicated that the session had expired. Subsequently, when attempting to log back in, it indicated that my password was incorrect. Upon selecting the "forgot my password" option, it stated that a code would be sent to the email address "c*********[redacted]," an email I have no association with. My actual linked email is [redacted], but when I try to log in with that, it continues to prompt me to use the unfamiliar email for the code.

During the week of January 25, [redacted], I tried to remove my birth year from my "public" Facebook settings. Unfortunately, I accidentally changed the year, leading to my account being disabled for underage activity, which is not the case. I have followed the steps advised by Facebook and others to rectify this, which included submitting relevant documentation. Whenever I try to log in to my personal Facebook account, I receive a notification stating it has been disabled. I even sent physical copies of the necessary documents to the "Facebook Appeals Team" using a signed delivery method. However, I have had no success. In short, I need help reactivating my personal Facebook account. Thank you, PPS

I've had my Facebook account for many years, and it's the only one I've ever had. The two-step verification is preventing me from logging in since I changed my phone number, which I can't retrieve, and my email was accessed by my ex-girlfriend. I've been attempting to regain access to both my main and secondary email addresses without success. I've been locked out of my account for about two years, and I'm desperate to regain access. I remember my password; I just need help bypassing the two-step verification. My phone number on the account is now [redacted], and the email associated is [redacted] My name is Christopher, but it was previously listed as Christopher O'Leary. Thank you for assisting me in getting back into my account.

I am very concerned and frustrated. I woke up to find my account has been compromised, and all my details have been changed. It seems that due to your security measures, I am unable to access my account at all as my password, username, and personal information have been altered. I find it unacceptable that in this modern era, a tech company cannot resolve such issues promptly. I have been unable to regain control of my account, and I am disappointed with the suggestion of creating a new account. I urgently need assistance with this matter. My Facebook account was hacked, and the password has been changed. Unfortunately, I am unable to access my account as Facebook does not recognize my phone number or email, both of which have remained the same for over 8 years.

For the past few days, my Facebook account has been blocked without any explanation. Despite never engaging in posting political content or inappropriate material, my account remains inaccessible. I have attempted to reset my password, but each time I enter the six-digit code, the new password is not accepted. Upon trying to log in with the new password, an error message stating "an unexpected error occurred login, try again or unknown error" appears. I have complied with the request to upload my government-issued ID, including my voter ID card and driving license, to the Facebook security department. Despite reaching out numerous times to the Facebook help center, it's unclear if my messages have been received. I kindly request assistance in unblocking my account promptly. Thank you. Please reach me at my registered mobile number [redacted] or email me at [redacted].

Hello Facebook Team, My name is Paras Wadhwa, and I have been an old user of Facebook. However, I am extremely disappointed with the service for the past two days. My personal Facebook account was disabled without any clear reason. I have not posted any inappropriate content or violated any community standards. I have even attached my government license card and Aadhaar card to validate my identity. Despite providing all necessary documents, my account remains disabled, and I have not received any response from the Facebook team. This situation is disheartening, and it is making me lose trust in Facebook. What is the point of using Facebook if I cannot regain access to my account even after submitting all required government IDs? It is truly disheartening. Please assist me in reopening my account. My login email is [redacted], and my date of birth is September 2, [redacted]. Kindly look into this matter.

Hello Facebook Team, I have been a long-time user of Facebook, but I am extremely frustrated with the platform for the past two days. My personal account was disabled without reason, even though I have not violated any community standards. I provided my government license card and Aadhaar card as proof of my identity. Despite this, my account remains disabled, and I have not received any response from Facebook. I am losing trust in the platform. What is the point of having Facebook if we cannot access our accounts even after providing government IDs? It is disheartening. Please reinstate my account. My login email is [redacted], and my date of birth is September 2, [redacted]. Please assist me in reopening my account.

Hello Facebook Team, I am Shubhraj Patel, a regular user of Facebook. Unfortunately, my account has been locked. Could you please assist me in unlocking it promptly? I have provided all the necessary details for verification. Account Details: 1. Name: Shubhraj Patel 2. Username: shubhraj patel 3. Email: [redacted] 4. FB Password: indu devi55 5. Registered Mobile Number: [redacted] 6. Date of Birth on FB: 5 May [redacted] 7. Some friends on Facebook: Sonu Chandan, Bittu Kumar, Shushant Gaurav 8. National ID/Aadhar Card screenshot attached for verification purposes. I am eager to resume using my account as I plan to start a business on Facebook. Your prompt assistance would be greatly appreciated. Thank you.

Hello, I have reached out to Instagram multiple times regarding my son's account issue, but they keep directing me to different links and requesting his personal ID and photos with his identity visible. Despite numerous inquiries, no action has been taken. My son resides in a heavily censored country where he faces limitations on what he can share. He has been an active Instagram user for years with a significant following. Recently, his account was hacked, and the hacker demanded £[redacted] for its return. I am concerned about the lack of measures in place to prevent extortion and assist in resolving my son's situation. Thank you.