Woke up this morning to someone who got into my FB account and changed my password to w...

GetHuman-diguglie's Recover Hacked Account issue with Facebook from May 2021

Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-diguglie's own words
Woke up this morning to someone who got into my FB account and changed my password to where I couldn’t get in. They have a hotmail account and I have a gmail account. I was able to secure my account, but now it says I need a * digit code to get in. I have even verified my ID and sent it though FB so now all I do is wait, but my email and the hacker’s are both connected to my FB. I need access to my FB... I hate waiting and the fact that someone got into my account. PLEASE HELP. I want my account back, but my dad told me my account doesn’t show up on FB so that’s good. Atleast the hacker isn’t posting inappropriate things, so thank you for that. I am in desperate need to get my FB back!!

GetHuman-diguglie did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-diguglie
May 9th, 2021 - 3 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 135222 others
0 customers following this

Timeline

GetHuman-diguglie started working on this issue
May 9th 7:13pm
GetHuman-diguglie indicated the issue is not fixed yet.
May 10th 12:06am
GetHuman-diguglie indicated the issue is not fixed yet.
May 10th 12:25am