Someone hacked my facebook account and changed all my contact information. I have tried...

GetHuman-aliciaeu's Recover Hacked Account issue with Facebook from May 2021

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Before contacting them, items GetHuman-aliciaeu may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-aliciaeu's own words
Someone hacked my facebook account and changed all my contact information. I have tried everything to gain access and nothing works since they changed everything. I sent my ID and they said that they cannot verify that it is me. How am i supposed to regain access to my own account? There are pictures of my dead mother on there with my kids when they were babies that i can not replace.

GetHuman-aliciaeu did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-aliciaeu
May 9th, 2021 - 4 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 135493 others
0 customers following this

Timeline

GetHuman-aliciaeu started working on this issue
May 9th 12:12am