my Facebook account has been hacked and they have put their email address in. I went th...

GetHuman-tarasti's Recover Hacked Account issue with Facebook from April 2021

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Before contacting them, items GetHuman-tarasti may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-tarasti's own words
my Facebook account has been hacked and they have put their email address in. I went thru something towered I was able to proved an alternate email address. It sent me a code to reset my password. But it also sent the code to the hacker. When I put the code in, it said I had put the wrong code in too many times. I am sure the hacker deliberately put in the wrong code to prevent me from restoring my account. What can I do next? I would rather talk to someone if possible

GetHuman-tarasti did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-tarasti
Apr 16th, 2021 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 139916 others
0 customers following this

Timeline

GetHuman-tarasti started working on this issue
Apr 16th 8:19pm

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