My Facebook was hacked into a number of months ago. I was instructed that I only needed...

GetHuman-gailvwel's Recover Hacked Account issue with Facebook from April 2021

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-gailvwel's own words
My Facebook was hacked into a number of months ago. I was instructed that I only needed to change my password which I did. But I tried to get back in it created a new account that was empty with no friends. I wanted my old Facebook account back with my new password with all my old contacts but could not get there. They keep asking me for an authentication code. Don’t have any idea where to find that. I was so frustrated that I deleted my Facebook account for a couple of months or so. I would like to get back on but I am running into the same brick walls. I need someone to walk me through the process.

GetHuman-gailvwel did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-gailvwel
Apr 15th, 2021 - 3 months ago
Not resolved
Seen by 20 customers so far
Similar issue to 139930 others
0 customers following this


GetHuman-gailvwel started working on this issue
Apr 15th 8:54pm
GetHuman-gailvwel indicated the issue is not fixed yet.
Apr 17th 1:17pm

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