My Facebook was hacked into a number of months ago. I was instructed that I only needed...

GetHuman-gailvwel's Recover Hacked Account issue with Facebook from April 2021

Help with my Facebook issue
First: share to improve GetHuman-gailvwel's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-gailvwel may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-gailvwel's own words
My Facebook was hacked into a number of months ago. I was instructed that I only needed to change my password which I did. But I tried to get back in it created a new account that was empty with no friends. I wanted my old Facebook account back with my new password with all my old contacts but could not get there. They keep asking me for an authentication code. Don’t have any idea where to find that. I was so frustrated that I deleted my Facebook account for a couple of months or so. I would like to get back on but I am running into the same brick walls. I need someone to walk me through the process.

GetHuman-gailvwel did not yet indicate what Facebook should do to make this right.

How GetHuman-gailvwel fixed the problem

We are waiting for GetHuman-gailvwel to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Hacked Account issue
Reported by GetHuman-gailvwel
Apr 15th, 2021 - 3 months ago
Not resolved
Seen by 20 customers so far
Similar issue to 139930 others
0 customers following this

Timeline

GetHuman-gailvwel started working on this issue
Apr 15th 8:54pm
GetHuman-gailvwel indicated the issue is not fixed yet.
Apr 17th 1:17pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies