My name is Judi Shelnutt Soden.*I was notified early this morning *:** AM on...

GetHuman5961331's Recover Hacked Account issue with Facebook from April 2021

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Before contacting them, items GetHuman5961331 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5961331's own words
My name is Judi Shelnutt Soden.*I was notified early this morning *:** AM on *********, that my Facebook account for *****@***.com was hacked and that I should change my password.*The hacker changed my password and my email address access to their hotmail account (*****@***.com) and now I don't have any way of accessing my information to make the change.*The hacker also changed or disabled my telephone number *** *** ****, so I cannot get my credentials managed via the * step authentication method...*I've been an avid Facebook user for over ** years and this has been an emotionally unsettling event in my life as I am a senior citizen and rely on Facebook to stay close to family members especially during the COVID pandemic...*Can you please help me?

GetHuman5961331 did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman5961331
Apr 14th, 2021 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 139949 others
0 customers following this


GetHuman5961331 started working on this issue
Apr 14th, 2021 9:19pm