My account was hacked last night. I tried to log in but my email, password, and phone n...

GetHuman5950154's Recover Hacked Account issue with Facebook from April 2021

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Before contacting them, items GetHuman5950154 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5950154's own words
My account was hacked last night. I tried to log in but my email, password, and phone number was changed. I have had this account for so long and have people that can prove its mine. My account is Marcos Duran with my * dogs as the profile picture. My account has pictures of my grandpa before he passed away and other pictures of my family. I tried to recover it but it says Unfortunately, we're not able to give you access to the Facebook account you're trying to log into. This is because we can't confirm that it belongs to you. We may hide the information on your Facebook account if we detect that you cannot regain access to it. I copied and pasted that. Please help me get it back. I will give you whatever information to help you. My account email is a whole different email and password says it was changed * hours ago when I was sleeping. My email was *****@***.com but now its not.

GetHuman5950154 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman5950154
Apr 12th, 2021 - 4 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 139819 others
0 customers following this

Timeline

GetHuman5950154 started working on this issue
Apr 12th 1:16pm

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